ServiceNow Technical Architect

Methodius Ltd; Letterkenny; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Annual Bonus

Pension

Private Medical Insurance

Life Assurance

Long-Term Disability

EAP

22 days annual leave + 10 PH

Relocation Package

Training & Certification

Lunch & Learn

Discounts

On-site Parking

Bike-to-Work

Job summary

Methodius Ltd. is seeking a senior ServiceNow Architect to lead design and delivery of complex ServiceNow solutions for international clients. You will translate business requirements into scalable architectures, guide workshops, and ensure high-quality implementation across the delivery lifecycle.

The role emphasizes AI enablement within workflows and strong customer engagement, with a predominantly remote setup and two days on-site in Letterkenny, Co. Donegal.

Qualifications

• 8+ years in ServiceNow professional services or similar delivery environment.
• Strong hands-on experience designing and delivering ServiceNow solutions.
• Certified in ServiceNow (CSA/CAD/CIS) or equivalent.
• Deep expertise in one or two ServiceNow product/workflow areas.
• Proven ability translating business requirements into technical solutions.
• Experience mentoring or guiding other consultants.
• Experience applying AI within workflows and decision-making.

Responsibilities

• Design and deliver ServiceNow solutions using best practices.
• Translate requirements into technical specifications and designs.
• Lead workshops to assess current-state and define future-state solutions.
• Advise on capabilities and opportunities to increase business value.
• Lead projects and workstreams with high-quality delivery.
• Review deliverables, including configuration, integrations and testing.
• Provide technical oversight of partner-developed solutions.
• Maintain platform health and provide technical leadership.
• Mentor junior consultants and contribute to their development.
• Identify AI opportunities in processes and workflows.

Skills

8+ years experience

ServiceNow expertise

Ability to work with stakeholders

Architectural design

AI in workflows

Independent ownership

Education

ServiceNow certification CSA/CAD/CIS

Tools

ServiceNow platform

Job description

We are currently recruiting for an experienced ServiceNow Technical Architect to join an established technology and digital transformation environment.

This is an excellent opportunity to work on complex ServiceNow transformation programmes for major international clients.

The role offers exposure to large-scale transformation projects, experienced technical and consulting teams, and the opportunity to develop your expertise across the ServiceNow ecosystem. You’ll work in an environment focused on innovation, professional development and delivering technology solutions that create measurable business value.

The Role

As a ServiceNow Technical Architect, you will take a leading role in the design and delivery of ServiceNow solutions, translating business requirements into robust, scalable technical architectures.

You will work closely with customers and internal teams to understand current processes, define future-state solutions and ensure high-quality implementation throughout the delivery lifecycle.

The role will also provide an opportunity to contribute to the growing adoption of AI within workflows, decision-making and problem-solving, helping customers identify practical and responsible opportunities to leverage emerging technologies.

Key Responsibilities

• Design and deliver ServiceNow solutions using platform best practices and relevant domain expertise.
• Translate business requirements into technical specifications, user stories and scalable solution designs.
• Participate independently in customer workshops to assess current-state processes and define future-state technical solutions.
• Advise customers on ServiceNow capabilities, technical approaches and opportunities to improve business value.
• Lead smaller projects and technical workstreams, ensuring effective execution and high-quality delivery.
• Review, guide and validate technical deliverables, including configuration, integrations, testing and technical documentation.
• Provide technical oversight of solutions developed by partners or customer teams, including code reviews and unit testing.
• Maintain strong platform health and provide hands-on technical leadership across assigned ServiceNow engagements.
• Coach and mentor Technical Consultants and Associate Technical Consultants, supporting their technical development and delivery quality.
• Identify opportunities to optimise workflows and customer solutions through the effective use of AI.
• Evaluate AI use cases, including system design, platform capabilities, ethical considerations and responsible adoption.
• Stay current with ServiceNow product developments, emerging capabilities and industry best practice.
• Contribute to regular engagement reporting, providing visibility of utilisation, risks, actions and delivery progress.
• Provide feedback to product and development teams based on customer experience and real-world implementation challenges.

About You

We are looking for an experienced ServiceNow professional who combines strong technical capability with excellent consulting, architectural and customer-facing skills.

Essential Experience & Skills

• 8+ years’ experience within ServiceNow professional services, consulting or a similar technical delivery environment.
• Strong hands-on experience designing and delivering ServiceNow solutions.
• ServiceNow certification aligned to your area of expertise, such as CSA, CAD or CIS.
• Deep expertise across one or two ServiceNow product/workflow areas.
• Experience translating business requirements into effective technical solutions and scalable architectures.
• Strong understanding of ServiceNow architecture, configuration, integrations and development practices.
• Experience working directly with customers through workshops, technical discussions and solution design.
• Ability to work independently and take ownership of projects or technical workstreams.
• Strong analytical and problem-solving skills, with the ability to manage complex technical challenges.
• Experience reviewing technical deliverables and ensuring quality throughout the implementation lifecycle.
• Experience mentoring or providing technical guidance to less experienced consultants.
• Practical experience using, evaluating or identifying opportunities for AI within business processes, workflows and decision-making.
• Ability to communicate technical concepts, AI use cases and associated considerations clearly to both technical and non-technical stakeholders.

Desirable Experience

• Industry-specific/domain expertise.
• Additional ServiceNow certifications.
• Experience managing resources across multiple concurrent engagements and balancing competing priorities.
• Experience working within large-scale ServiceNow transformation programmes.
• Strong understanding of emerging ServiceNow and AI capabilities.
• Proven ability to manage customer relationships, set expectations and navigate challenging conversations effectively.

What’s on Offer?

This is an opportunity to take on a senior architectural role within an established technology environment,

You’ll have the opportunity to:

• Work on complex, high-profile ServiceNow transformation programmes.
• Collaborate with international customers and multidisciplinary technical teams.
• Develop your ServiceNow expertise through ongoing training and certification.
• Gain exposure to emerging AI technologies and their application within enterprise workflows.
• Take a leading role in solution architecture, technical design and customer engagements.
• Mentor and develop other technical consultants.
• Build a long-term career within an established technology environment.
• Benefit from a hybrid working model based in Letterkenny, Co. Donegal.

Interested?

If you are an experienced ServiceNow professional looking for a senior-level architectural opportunity where you can combine technical leadership, customer engagement and emerging AI capabilities, we would be keen to hear from you.

Salary dependent on candidate experience.

• Benefits: Annual Bonus Scheme.
• Contributory Pension.
• Private Medical Insurance.
• Life Assurance & Long-Term Disability.
• Employee Assistance Programme.
• 22 days annual leave + 10 public holidays.
• Relocation package.
• Continuous Learning & Development.
• Access to extensive training & certification resources.
• Lunch & Learn sessions.
• Additional perks including company discounts, on-site parking, and bike-to-work scheme

Permanent, full time role. Majority remote role. 2 days a month on site in Letterkenny, Co. Donegal

You can work remotely the rest of the month, but within the island of Ireland. Candidates must be eligible to work in Ireland/EU.

For more information, please contact David Coyle at 01 635 1748 or email [e-mail]