Senior ServiceNow Architect: ITSM Strategy & Analytics

Unipharmedtech; South Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Uniphar is seeking a ServiceNow Architect to lead the design and strategy of our ServiceNow instance in CityWest, Ireland. You will collaborate with a consultancy partner and internal stakeholders to ensure the platform is scalable, secure, and aligned with ITSM and enterprise service management goals.

You will establish a robust reporting framework using Performance Analytics, Reporting and Dashboards, drive governance, and mentor developers and admins while staying current with ServiceNow

Qualifications

• Proven experience as a ServiceNow Architect in enterprise environments.
• Deep understanding of ServiceNow platform capabilities and limitations.
• Strong experience with ITSM processes and ServiceNow modules.
• Expertise in ServiceNow reporting tools including Performance Analytics, ScheduledReports, and Dashboards.
• Experience with scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.
• Familiarity with ServiceNow data models, CMDB design, and service mapping.

Responsibilities

• Define and maintain the overall architecture of the ServiceNow platform.
• Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Architect and oversee the development of reporting and analytics using Performance Analytics, Reporting, and Dashboards.
• Collaborate with stakeholders to gather requirements and translate them into scalable solutions.
• Ensure platform governance, security, and performance best practices are followed.
• Design and oversee integrations with third-party systems (monitoring tools, HR, finance).
• Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM).
• Provide technical leadership and mentorship to ServiceNow developers and administrators.

Skills

ServiceNow Architecture

ITSM Expertise

Reporting Tools

JavaScript

Flow Designer

IntegrationHub

CMDB Design

Stakeholder Skills

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Technical Architect

Tools

Performance Analytics

ScheduledReports

Dashboards

Glide Script

RPA/Automation Tools

Job description

Uniphar is seeking a ServiceNow Architect to lead the design and strategy of our ServiceNow instance in CityWest, Ireland. You will collaborate with a consultancy partner and internal stakeholders to ensure the platform is scalable, secure, and aligned with ITSM and enterprise service management goals.

You will establish a robust reporting framework using Performance Analytics, Reporting and Dashboards, drive governance, and mentor developers and admins while staying current with ServiceNow