Hybrid ServiceNow Solutions Architect ITSM & Analytics Lead

Fruition Group Ireland; Dublin; Hybrid; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Fruition Group Ireland in Dublin is seeking an experienced ServiceNow Solutions Architect to join a Dublin-based project on a permanent basis with a hybrid working model. You will design scalable platform architectures and lead ITSM implementations.

You will mentor developers, collaborate with stakeholders, ensure governance and performance, and stay current with ServiceNow releases. The role requires deep expertise across CMDB, incident, change, and security best practices.

Qualifications

• Extensive experience delivering ServiceNow solutions in enterprise environments.
• Deep knowledge of ServiceNow platform architecture, capabilities and best practices.
• Strong ITSM process expertise and ServiceNow applications.
• Proven ability to design reports and dashboards using ServiceNow tools.

Responsibilities

• Design and maintain scalable ServiceNow platform architecture aligned with business objectives.
• Lead ITSM implementations including Incident, Problem, Change, Request, and CMDB.
• Develop analytics with Performance Analytics, dashboards, and reporting tools.
• Collaborate with stakeholders to translate requirements into technical solutions.
• Ensure governance, security, and performance aligned with best practices.
• Design and manage integrations between ServiceNow and external apps.
• Guide platform roadmap and mentor developers, admins, and project teams.
• Conduct reviews to ensure consistency, scalability and standards.

Skills

ServiceNow

ITSM

Platform Architecture

Reporting & Analytics

Stakeholder Management

Technical Leadership

Team Leadership

Education

ServiceNow CSA

ServiceNow CAD

ServiceNow CTA or equivalent

Tools

Performance Analytics

ServiceNow Reports

Job description

Fruition Group Ireland in Dublin is seeking an experienced ServiceNow Solutions Architect to join a Dublin-based project on a permanent basis with a hybrid working model. You will design scalable platform architectures and lead ITSM implementations.

You will mentor developers, collaborate with stakeholders, ensure governance and performance, and stay current with ServiceNow releases. The role requires deep expertise across CMDB, incident, change, and security best practices.