HVAC Technician

CareerWise Recruitment; Dublin; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Company van provided

Job summary

CareerWise Recruitment is seeking an HVAC Service Technician for our North Dublin based client. The role focuses on diagnosing system problems, performing planned maintenance, and responding to breakdowns at customer sites under a service contract.

You will build strong customer relationships and collaborate with service desk, sales, and operations to improve service delivery. The ideal candidate has proven field service experience, strong customer service skills, fault finding abilities, and a

Qualifications

• Experience in field-based HVAC service is required.
• Strong customer service and communication skills.
• F-Gas certification is preferred.

Responsibilities

• Diagnose system problems during service visits.
• Perform planned preventative maintenance and breakdown responses.
• Standby and on-call coverage including weekends/bank holidays.
• Maintain customer relationships and provide clear communication with supervisors and teams.

Skills

Customer service

Technical support

Diagnostic skills

Communication

Problem solving

MS Office

Reading blueprints/specs

Education

F-Gas certificate

Tools

Diagnostic software

MS Office Suite

Job description

A HVAC Service Technician is required by CareerWise Recruitment for our North Dublin based client. The Heating Air Conditioning Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes. Company Van provided.

Role of this position:

Customer and Technical:

• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

• Proven experience in service or field-based technician role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
• Analytical thinking and problem-solving abilities.
• Proficiency in using, Apps, diagnostic software, and MS Office Suite.

JOB REQUIREMENTS:

• Knowledge of manufacturing industry an advantage
• People and communication skills with a positive mindset
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
• Proficient in using Microsoft Office Suite.
• Drivers licence as a company vehicle will be allocated
• Right to Work status confirmed for Country of application.