Service Now Consultant

Coyle Consulting; Donegal; On-site; EUR 90,000 - 130,000; Full time

Job summary

Coyle Consulting in Ireland is seeking a Senior Technical Consultant to design and deliver ServiceNow workflow solutions, guiding customers on business value and AI-enabled improvements.

You will lead smaller projects, mentor junior consultants, review technical deliverables, and ensure alignment of technical work with business objectives across engagements.

Qualifications

• 8+ years of ServiceNow professional services / consulting experience.
• Experience integrating AI into work processes, decision-making or problem-solving.
• CSA/CAD/CIS certifications in ServiceNow.
• Expertise in 1–2 ServiceNow offerings with hands-on technical leadership.
• Creative and comfortable running projects independently.
• Experience collaborating to drive complex issue resolution.
• Ability to guide customers through documentation and drive innovative delivery.
• Participation in workshops to assess and establish future-state processes.

Responsibilities

• Participate in workshops and assess current-state processes to define future-state technical solutions, leveraging AI.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Review, guide and validate configurations, integrations, testing and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality and customer value.

Skills

ServiceNow consulting

AI integration

Technical leadership

Stakeholder communication

Project management

Problem solving

Documentation guidance

Cross-engagement coordination

Education

CSA/CAD/CIS certifications

Additional ServiceNow certifications

Job description

The role is for a Senior Technical Consultant who will have the following mandate:

• Design solutions using best practices and domain expertise, define business value and ensure consistent product implementation across engagements throughout the delivery lifecycle.
• Design solutions leveraging best practices and domain expertise to deliver desired outcomes.
• Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.
• Stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.
• Lead smaller projects and teams compared to Principal TCs, focusing on story execution and guiding customers on business value.
• Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success

Your responsibilities:

• Participate in workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.

Your Profile:

Essential skills/knowledge/experience:

• 8+ years of ServiceNow Professional Services / Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving.
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS).
• Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Creative with comfort running projects independently.
• Experience working collaboratively, driving complex issues through analysis and resolution.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions.
• Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.
• Industry domain expertise.
• Additional ServiceNow certifications.
• Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes.
• Confident communicator who is comfortable owning customer relationships at an operational level — able to manage expectations, handle difficult conversations, and build trust over time.