ServiceNow Architect

Dormont Manufacturing Co; Ireland; On-site; EUR 70,000 - 90,000; Full time

Job summary

Dormont Manufacturing Co in Ireland is seeking a ServiceNow Architect who will be responsible for defining and maintaining the architecture of the ServiceNow platform. The ideal candidate will lead the design and implementation of ITSM modules and provide guidance to the development team.

Applicants should have proven experience as a ServiceNow Architect, strong ITSM processes knowledge, and excellent communication skills. Certification in ServiceNow and familiarity with reporting tools is highly desirable.

Qualifications

• Proven experience as a ServiceNow Architect in enterprise environments.
• Deep understanding of ServiceNow platform capabilities and limitations.
• Strong experience with ITSM processes and ServiceNow modules.

Responsibilities

• Define and maintain the overall architecture of the ServiceNow platform.
• Lead the design and implementation of core ITSM modules.
• Architect and oversee the development of a reporting and analytics framework.

Skills

ServiceNow Architect experience

ITSM processes knowledge

ServiceNow reporting tools expertise

Scripting skills (JavaScript, Glide)

Excellent communication skills

Education

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ServiceNow Certified Technical Architect

Job description

Key Responsibilities

• Define and maintain the overall architecture of the ServiceNow platform.
• Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB).
• Architect and oversee the development of a comprehensive reporting and analytics framework using Performance Analytics, Reporting, and Dashboards.
• Collaborate with stakeholders to gather requirements and translate them into scalable solutions.
• Ensure platform governance, security, and performance best practices are followed.
• Design and oversee integrations with third‑party systems (e.g., monitoring tools, HR, finance).
• Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM, etc.).
• Provide technical leadership and mentorship to ServiceNow developers and administrators.
• Conduct architectural reviews and ensure alignment with enterprise IT strategy.
• Stay current with ServiceNow releases and recommend adoption strategies.

Required Skills & Experience

• Proven experience as a ServiceNow Architect in enterprise environments.
• Deep understanding of ServiceNow platform capabilities and limitations.
• Strong experience with ITSM processes and ServiceNow modules.
• Expertise in ServiceNow reporting tools including Performance Analytics, Scheduled Reports, and Dashboards.
• Experience with scripting (JavaScript, Glide), Flow Designer, and IntegrationHub.
• Familiarity with ServiceNow data models, CMDB design, and service mapping.
• Excellent communication and stakeholder management skills.
• ServiceNow Certified System Administrator and Certified Application Developer (preferred).
• ServiceNow Certified Technical Architect (highly desirable).