Senior Technical Consultant (ServiceNow)

Tata Consultancy Services; Letterkenny; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Training resources

Discounts within Tata network

Job summary

Tata Consultancy Services in Ireland is seeking a Senior Technical Consultant to design ServiceNow solutions, translate business needs into technical specs, and lead delivery across engagements with AI-driven workflows.

You will mentor teams, review technical deliverables, and collaborate with customers on value realization. The role combines hands-on leadership with strategic advisory under a hybrid model with two onsite days per month.

Qualifications

• 8+ years in ServiceNow Professional Services or Consulting.
• Experience integrating AI into workflows, decision-making or problem-solving.
• ServiceNow CSA/CAD/CIS certifications.
• Hands-on leadership with prescriptive guidance and platform health.
• Ability to manage complex engagements and mentor others.

Responsibilities

• Participate in workshops, assess processes, and define future-state solutions leveraging AI.
• Guide customers through technical discussions and drive innovative delivery.
• Review and validate configurations, integrations, testing and docs.
• Coach Technical Consultants, ensuring solution quality and value realization.
• Provide oversight and unit testing of code from partners or customers.

Skills

ServiceNow experience

AI in workflows

Technical leadership

Communication skills

Independent project management

Collaborative work style

Solution design

Business value alignment

Industry domain expertise

Documentation guidance

Education

ServiceNow certifications CSA/CAD/CIS

Tools

ServiceNow offerings

AI-enabled workflow design

Job description

Working Type: Permanent

Working Model: Hybrid (2 days onsite per month minimum)

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Collaborate with leading lights of industry
• Gain access to endless learning opportunities
• Shape the future of TCS

The Role

The role is for a Senior Technical Consultant who will have the following mandate:

• Design solutions using best practices and domain expertise, define business value and ensure consistent product implementation across engagements throughout the delivery lifecycle.
• Design solutions leveraging best practices and domain expertise to deliver desired outcomes.
• Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.
• Stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.
• Lead smaller projects and teams compared to Principal TCs, focusing on story execution and guiding customers on business value.
• Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success

Your responsibilities:

• Participate in workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.

Your Profile:

Essential skills/knowledge/experience:

• 8+ years of ServiceNow Professional Services / Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving.
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS).
• Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Creative with comfort running projects independently.
• Experience working collaboratively, driving complex issues through analysis and resolution.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions.
• Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.
• Industry domain expertise.
• Additional ServiceNow certifications.
• Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes.
• Confident communicator who is comfortable owning customer relationships at an operational level — able to manage expectations, handle difficult conversations, and build trust over time.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.