Service Now Consultant

Coyle Consulting; Donegal; On-site; EUR 90,000 - 135,000; Full time

Job summary

Coyle Consulting is seeking a Senior Technical ServiceNow Consultant to design and deliver ServiceNow solutions, leveraging AI to optimize workflows and drive business value across engagements.

You will guide workshops, define future-state processes, review technical deliverables, and mentor junior consultants while maintaining high standards of solution quality and customer value realization.

Qualifications

• 8+ years of ServiceNow Professional Services/Consulting experience.
• Experience integrating AI into work processes, decision-making, or problem-solving.
• ServiceNow CSA/CAD/CIS certifications.
• Expertise in 1-2 ServiceNow offerings with prescriptive guidance and hands-on leadership.
• Creative with comfort running projects independently.
• Experience working collaboratively to resolve complex issues.
• Guide customers through documentation and discussions, driving innovation and ensuring delivery.
• Participate in workshops to assess processes and establish future-state designs.
• Provide oversight and unit testing of code developed by partners or customers.
• Provide feedback to product development based on customer experiences.
• Contribute to status reports across engagements.
• Independently leverage AI to optimize workflows and inform strategic decisions.

Responsibilities

• Participate in workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.

Skills

ServiceNow Expertise

AI Integration

Technical Leadership

Certifications CSA CAD CIS

Solutions Architecture

Workshop Facilitation

Client Relationship Management

Industry Domain Knowledge

Additional ServiceNow Certifications

Resource Scheduling

Job description

Senior Technical Service Now Consultant

The Role

The role is for a Senior Technical Consultant who will have the following mandate:

• Design solutions using best practices and domain expertise, define business value and ensure consistent product implementation across engagements throughout the delivery lifecycle.
• Design solutions leveraging best practices and domain expertise to deliver desired outcomes.
• Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.
• Stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.
• Lead smaller projects and teams compared to Principal TCs, focusing on story execution and guiding customers on business value.
• Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success

Your responsibilities:

• Participate in workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.

Your Profile:

Essential skills/knowledge/experience:

• 8+ years of ServiceNow Professional Services / Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving.
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS).
• Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Creative with comfort running projects independently.
• Experience working collaboratively, driving complex issues through analysis and resolution.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions.
• Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.

Desirable skills/knowledge/experience:

• Industry domain expertise.
• Additional ServiceNow certifications.
• Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes.
• Confident communicator who is comfortable owning customer relationships at an operational level — able to manage expectations, handle difficult conversations, and build trust over time.