Service Manager

BMS Performance Ireland; Munster; Hybrid; EUR 50,000 - 55,000; Full time

Benefits offered by this job

Pension

Laptop & mobile

25 days annual leave

Profit share

Job summary

BMS Performance Ireland is seeking a Service Manager to lead a team of field service engineers and technical support staff across Ireland. You will set KPIs, drive performance, recruit and develop your team, and collaborate with the Head of Operations to ensure service quality and compliance.

The role is based in Munster with a hybrid pattern—two days per week in Kerry and the rest from home. A healthcare background is ideal, though strong leadership, commercial acumen, and CRM/ERP proficiency

Qualifications

• Proven experience leading a service team; healthcare or medical device background preferred.
• Experience as Field Service Engineer moving into management also considered.
• Strong business sense and ability to analyze data to drive decisions.

Responsibilities

• Lead and manage a team of field service engineers and technical support staff across Ireland.
• Set KPIs, targets and drive performance; recruit and develop your team.
• Collaborate with Head of Operations to maintain service quality and compliance.
• Build strong client relationships and implement service improvements.

Skills

Leadership

CRM/ERP proficiency

Data analysis

Communication skills

Education

Business or Engineering degree

Tools

CRM systems

ERP systems

Job description

Location: Munster (Hybrid | 2 days per week in Kerry office, 3 days WFH or field-based)

• Established medical device distributor — top 3 in their market
• €50,000 – €55,000 base + pension & full benefits
• Leading a team of field service engineers and technical support staff
• Open to service management backgrounds across any industry

THE COMPANY

Our client is a well-established medical device distributor with over 40 years' experience in the market. They have built a strong reputation for product expertise, customer focus and service excellence across the Irish healthcare market. Their customer base spans GPs and primary care centres across Ireland, and they are widely regarded as a trusted partner in their field. They are looking to hire a Service Manager to look after the engineering team across Ireland.

THE ROLE

This is a Service Manager position responsible for leading, managing, and developing a team of field service engineers and technical support staff. You will set KPIs and targets, drive performance, manage recruitment and development within your team, and work closely with the Head of Operations to ensure service quality and compliance are maintained at all times.

You will be responsible for building and maintaining strong client relationships, implementing service improvements, monitoring performance data and making strategic decisions to drive future demand and customer satisfaction.

The role is Munster-based with a hybrid working arrangement — two days per week in the Kerry office and the remainder from home. Your initial training period will be based in Kerry, so expect to do a few weeks in the office.

THE PERSON

To be considered, you must be able to demonstrate the following:

• Proven experience leading and managing a service team industry background is open, though a medical or healthcare environment is ideal
• Experience as a Field Service Engineer looking to move into a management role will also be considered
• Strong commercial acumen and ability to analyse data and make strategic decisions
• Proficiency in CRM or ERP systems is highly desirable
• Strong communication, negotiation and interpersonal skills
• Qualification in Business or Engineering or similar — essential

THE PACKAGE

• Base Salary: €50,000 – €55,000
• Pension
• Laptop & mobile
• 25 days annual leave
• Profit share

This is an excellent opportunity to join a well-regarded Irish business in a senior leadership role, with the backing of a large group, a strong team already in place and real scope to make your mark on the service function.