Service Team Manager

Independent Search Solutions Ltd; Killorglin; Hybrid; EUR 50,000 - 55,000; Full time

Benefits offered by this job

2-3 days on-site per week

Flexible work-from-home options

Profit sharing (€2,000 - €3,500)

Pension (5%)

Life cover

25 days annual leave

Job summary

Independent Search Solutions Ltd seeks a Service Manager to lead a multi-disciplinary service team in West Kerry, Ireland. The role focuses on delivering excellent customer service, developing service strategies, and driving performance across 11 staff including field and in-house engineers.

The position requires 2-3 days on-site per week with flexible work-from-home options and occasional travel to client sites across Ireland.

Qualifications

• Degree required (third level)
• 5-8 years' plus experience in a similar service/support/management role
• Proficiency in CRM/ERP software and MS Office

Responsibilities

• Lead and manage the Service Teams to deliver high levels of customer service
• Develop strategies, monitor performance and ensure targets are met
• Collaborate with the Technical Lead to maintain service quality and compliance
• Recruit, train and mentor staff; conduct performance reviews

Skills

People management

Leadership

Data analysis

Strategic decision making

Education

Third level Degree

Tools

CRM/ERP software

Microsoft Office Suite

Job description

My client who distributes a range of Equipment found in Medical Practices has a position for a Service Team Manager.

Managing Field Service Engineers (6), In-House Engineers (1), Telephone Support Engineers (3) and a Co-Ordinator (1) you will need to have previous experience in a similar Service Management role; you do not need to be coming from the Medical Device / Healthcare Industry.

Your primary function will be the management of a Team (11), and we envisage you needing to work a min of 2 Days a Weeks on-site in my clients Co. Kerry Offices. With options for Working from Home and Traveling to Client Sites Across Ireland.

Supporting the clients and identifying additional revenue opportunities will be a Key Performance Indicator.

Offering a competitive package and the ability to have a real impact on the performance of this award-winning business, this is a great opportunity for an ambitious and energetic Manager –

Service Management / Service Engineers / Team Leadership / Medical Equipment Distribution / Customer Support / CRM / Work from Home / Kerry / Ireland

Job Title:

Service Manager

Location:

West Kerry, Ireland

Team:

(11)

Package:

• Full Time / Perm
• 2-3 Days On-site Per Week (Flexible WFH Options)
• €50k - €55k Basic (Dependent on Experience & Open to Negotiation)
• Annual Profit Share (€2,000 - €3,500)
• Mileage Allowance for Travel (€) across Ireland (Client Visits)
• Pension (5%)
• Life Cover
• Active Sports and Social Club
• 25 Days Paid Annual Leave (Increasing with years' service)

Role:

The Service Manager at the company is responsible for leading and managing the Service Teams to deliver a high level of customer service. This role involves developing effective strategies, building strong customer relationships, monitoring performance, and ensuring the team meets targets. The Service Manager works closely with the Technical Lead to ensure that service quality and compliance are maintained at all times.

Duties:

• Management of the Service Teams;
• Field Engineers (6)
• In-House Engineers (1)
• Telephone Technical Support (3)
• Co-ordinator (1)
• Responsible for maintaining high-performance levels of service-related processes and the ability to implement improvements where necessary
• Build and maintain strong relationships with key clients, understanding their needs and providing tailored solutions
• Responsible for Service delivery performance, meeting customer expectations and driving future demand
• Responsible for delivery of Service improvements, ensuring that actions are implemented on time and within budget
• Leading people management, including staff recruitment and retention, performance appraisals, training and mentoring

Experience:

• Third level Degree
• 5-8 Years' Plus experience in a similar role (Service Support Management)
• People management and leadership experience essential
• Ability to analyse data and make strategic decisions
• Proficiency in CRM/ERP software and Microsoft Office Suite

Key Words:

Service Management / Service Engineers / Team Leadership / Medical Equipment Distribution / Customer Support / CRM / Work from Home / Kerry / Ireland