SERVICE ENGINEER

3D Personnel; Galway; On-site; EUR 42,000 - 56,000; Full time

Job summary

3D Personnel in Galway is seeking a Service Engineer for an on-site role, covering the Galway region and with field servicing for a major account. The position is primarily on-site with travel to surrounding areas as needed.

Suitable candidates have experience in office machine servicing or field service engineering, strong electro-mechanical and IT fault-finding skills, and a full driving licence. A customer-first mindset and independent work approach are essential.

Qualifications

• Experience in office machine servicing and/or field service engineering.
• Strong electro-mechanical and IT-based fault-finding abilities.
• Customer-first mindset with focus on long-term relationships.
• Ability to work independently and use initiative in the field.
• Full driving licence; company van provided.

Responsibilities

• Provide on-site technical support, installation, service and maintenance of copiers and other office equipment.
• Carry out fault-finding and IT-based problem solving to resolve field issues.
• Maintain toner levels and stock on-site; collect machine meter details.
• Liaise with the client to ensure smooth day-to-day running of the account.
• Identify opportunities to introduce improved digital imaging solutions to customers.

Skills

Office machine servicing

Field service engineering

Electro-mechanical fault-finding

IT-based fault-finding

Customer-focused

Job description

SERVICE ENGINEER required for urgent role in Galway.

This is an on-site role with field cover across the region.

Company Van Supplied Salary Negotiable, DOE.

The Role

We're recruiting a Service Engineer for a well-established office technology and print solutions provider, based in Galway. The role is primarily on-site with one of the company's large key accounts, with additional field servicing required across the surrounding area as needed.

Both junior and senior candidates will be considered, provided you bring office machine and/or field service engineering experience.

Purpose of the Role

You'll be the face of the company for existing customers - maintaining their equipment, protecting the relationship, and spotting opportunities that help the wider team grow the account. On certain contracts there may be specific site requirements, which will be discussed with you directly.

Day-to-Day Responsibilities

Provide on-site technical support, installation, service and maintenance of copiers and other office equipment

Carry out electro-mechanical fault-finding and electronic/IT-based problem solving - using your own initiative to resolve field issues independently

Maintain toner levels across the site and manage on-site toner and parts stock

Carry out regular collection of machine meter details

Liaise regularly with the client, as directed by the Service Manager and Account Manager, to ensure smooth day-to-day running of the account

Deliver a standard of service that keeps the company positioned as sole/preferred supplier

Identify opportunities to introduce improved digital imaging solutions to customers, and pass sales opportunities to the internal sales team

Report customer complaints or issues to the Service Manager

Manage your time to hit SLA and KPI targets

Observe site and company Health & Safety policies at all times

Continuously develop your own technical knowledge and skills

What You'll Bring

Experience in office machine servicing and/or field service engineering (any sector considered)

Strong electro-mechanical and IT-based fault-finding ability

A customer-first mindset - someone who treats every site visit as a chance to strengthen the relationship

Ability to work independently and use initiative in the field

Full driving licence (company van provided)

Culture & Values

This is a company that prides itself on outstanding customer service, integrity, continuous improvement, and genuine teamwork - you'll be joining a service function that takes real pride in protecting long-term client relationships, not just fixing machines.

Please note: Applications can only be accepted from candidates who already hold the legal right to work in Ireland.

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