Service Desk Engineer

Fruition Group Ireland; Dublin; On-site; EUR 40,000 - 52,000; Full time

Job summary

Fruition Group Ireland is seeking an experienced IT Service Desk Engineer to join our internal IT team on a permanent basis. This role delivers high-quality technical support to end users and maintains core IT infrastructure across multiple locations.

You will manage incidents, administer Microsoft 365 services, including Exchange Online, and support end-user devices, mobility and collaboration platforms. Strong troubleshooting and communication skills are essential.

Qualifications

• Minimum 3 years' experience in IT Service Desk or Desktop Support.
• Experience with Active Directory and hybrid Azure AD.
• Experience administering Intune and endpoint management.
• Good working knowledge of Microsoft 365, including Exchange Online.
• Experience supporting SharePoint Online and OneDrive.
• Strong troubleshooting and problem-solving skills.
• Azure certifications or other Microsoft certifications preferred.

Responsibilities

• Provide first and second-line support for end users.
• Manage incidents and service requests within SLAs.
• Administer Microsoft 365 services including Exchange Online.
• Configure and maintain end-user devices and peripherals.
• Administer Intune for endpoint management.
• Support Windows OS, email, printers, and business apps.
• Assist with SharePoint Online, OneDrive, and collaboration platforms.
• Produce and maintain technical documentation.
• Assist with backup administration and business continuity.
• Participate in ITIL-based change and incident processes.

Skills

Troubleshooting

Communication

Prioritisation

Analytical thinking

ITIL knowledge

Education

Bachelor's degree in IT or related

Tools

Microsoft 365

Exchange Online

Azure Active Directory

Intune

SharePoint Online

OneDrive

PowerShell

TCP/IP networking

Job description

Our client, a well-established organisation, is seeking an experienced IT Service Desk Engineer to join their internal IT team on a permanent basis. This role is responsible for delivering high-quality technical support to end users, maintaining core IT infrastructure and ensuring the smooth operation of business-critical systems and services.

Job Responsibilities

• Provide first and second-line technical support for users across multiple business locations, ensuring a high level of customer service.
• Manage, prioritise and resolve IT Service Desk incidents and service requests within agreed service levels.
• Support and administer Microsoft 365 technologies, including Exchange Online, Azure Active Directory and Active Directory environments.
• Configure, deploy and maintain end-user hardware, software and peripheral devices in line with company standards.
• Administer Microsoft Intune for endpoint management, including device enrolment, configuration and compliance.
• Support Windows desktop environments, email services, printers and a range of business applications.
• Assist with the administration of SharePoint Online, OneDrive and collaboration platforms.
• Produce and maintain technical documentation, user guides and operational procedures.
• Install, configure and support specialist software applications as required by the business.
• Manage mobile device provisioning and support across iOS and Android platforms.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance IT processes, documentation and user experience.
• Assist with backup administration and support the maintenance of business continuity processes where required.

Experience Required

• Minimum of 3 years' experience in an IT Service Desk, Desktop Support or IT Support Engineer role.
• Hands-on administration experience with Microsoft Active Directory and Azure Active Directory (Hybrid environments desirable).
• Experience administering Microsoft Intune and managing endpoint devices.
• Good working knowledge of Microsoft 365, including Exchange Online and Office applications.
• Experience supporting SharePoint Online and OneDrive.
• Solid understanding of TCP/IP networking fundamentals, including IP addressing and basic network troubleshooting.
• Experience supporting hardware, software, printers and end-user devices.
• Excellent troubleshooting, analytical and problem-solving skills.
• Strong communication skills with the ability to support both technical and non-technical users.
• Ability to prioritise workload and manage multiple support requests effectively.
• Experience creating and maintaining technical documentation.
• Microsoft Azure certifications or other relevant Microsoft certifications.
• Knowledge of data backup and recovery technologies.
• Experience with PowerShell scripting and task automation.
• Exposure to project delivery and IT change initiatives.
• Familiarity with IT service management best practices such as ITIL.
• Understanding of cloud technologies and modern workplace solutions.
• Experience working within a multi-site or international business environment.

Educational Requirements

• Third-level qualification in Information Technology, Computer Science or a related discipline.
• Relevant Microsoft or industry certifications would be advantageous.
• Permanent, full-time position.
• Monday to Friday working week.
• Annual leave entitlement.
• Professional development and training opportunities.
• Opportunity to work with modern Microsoft technologies.
• Supportive and collaborative working environment.