IT Service Desk Analyst - Day Shift Windows & 365 Support

Presidio; Dublin; On-site; EUR 32,000 - 52,000; Full time

Job summary

Presidio in Ireland, Dublin office, is seeking a Service Desk Analyst to provide first-line IT support to clients. You’ll own and manage all allocated tickets from start to resolution, using Microsoft Operating Systems, MS Office 365, and Microsoft Applications to fix issues promptly and professionally.

You’ll work with networking basics (TCP/IP, switching, firewalls), perform routine security checks and backups, and escalate when needed.

Qualifications

• Experience in Microsoft Operating Systems, MS Office 365, and Microsoft Applications.
• Experience with Anti-Virus/spyware/malware tools and network troubleshooting (TCP/IP, switching, firewalls).
• Familiarity with industry-standard troubleshooting procedures.
• IT qualifications desirable; professional accreditation (Microsoft, Cisco, Citrix, HP) is a plus.

Responsibilities

• Own and manage all allocated support tickets, ensuring timely, professional, and satisfactory closure.
• Adhere to SLAs when handling customer tickets and calls.
• Install, configure, and troubleshoot IT software and hardware.
• Identify anomalies on client sites and trigger escalation when needed.
• Develop and maintain knowledge of Presidio products and services.
• Perform routine system security checks and backups, and produce status reports.
• Collaborate with stakeholders to deliver high-quality technical support.
• Coordinate with other technical staff to ensure system connectivity and compatibility.
• Record hardware/software inventories, licensing, user access and security.
• Provide occasional technical training to client system administrators and end users.
• Maintain confidentiality of processed data.
• Monitor remote managed service applications.
• Fulfill ad hoc duties as required.

Skills

Microsoft Operating Systems

MS Office 365

Microsoft Applications

Anti-Virus/spyware/malware

Networking - TCP/IP - Switching - Fire

Industry Standard Troubleshooting

IT qualifications

Accreditation (Microsoft, Cisco, Citix

Education

IT qualifications desirable

Job description

Presidio in Ireland, Dublin office, is seeking a Service Desk Analyst to provide first-line IT support to clients. You’ll own and manage all allocated tickets from start to resolution, using Microsoft Operating Systems, MS Office 365, and Microsoft Applications to fix issues promptly and professionally.

You’ll work with networking basics (TCP/IP, switching, firewalls), perform routine security checks and backups, and escalate when needed.