IT Service Desk Engineer

Innovate Skillsource; Wexford; Hybrid; EUR 32,000 - 45,000; Full time

Job summary

Innovate Skillsource seeks an IT Service Desk Engineer to join a customer-focused support team delivering end-user IT support in a on-site/hybrid environment in Ireland. This contract role starts with 12 months and can be extended.

You will resolve incidents, support Microsoft 365, manage user accounts and assist with hardware lifecycle management while delivering high-quality IT service.

Qualifications

• Minimum 3 years' experience in IT Service Desk, Desktop Support or End User Computing.

Responsibilities

• Provide first and second-line IT support to end users.
• Log, manage and resolve incidents and service requests.
• Support Microsoft 365 applications and services.
• Configure, deploy and support laptops, desktops and mobile devices.
• Assist with user account administration and access management.
• Support remote users, VPN connectivity and general networking issues.
• Assist with hardware lifecycle management, including builds, deployments and replacements.
• Maintain accurate records within the IT service management system.
• Support meeting room technology and collaboration tools.
• Participate in IT projects, technology rollouts and service improvement initiatives.
• Deliver excellent customer service and maintain high levels of user satisfaction.

Skills

IT support

Windows troubleshooting

Microsoft 365

Active Directory

Incident management

Communication skills

Teamwork

Job description

Location: South Dublin or Wexford (on-site/hybrid)
Job Type: Contract, initial 12 months and can be extended
Duration: Long-term opportunity

About the Role

We are seeking IT Service Desk Engineer to join a customer-focused support team delivering end-user IT support.
This is an excellent opportunity for experienced IT support professionals who enjoy working in a hands‑on environment, resolving technical issues, supporting users, and contributing to a high‑quality IT service.

Key Responsibilities

• Provide first and second‑line IT support to end users.
• Log, manage and resolve incidents and service requests.
• Support Microsoft 365 applications and services.
• Configure, deploy and support laptops, desktops and mobile devices.
• Assist with user account administration and access management.
• Support remote users, VPN connectivity and general networking issues.
• Assist with hardware lifecycle management, including builds, deployments and replacements.
• Maintain accurate records within the IT service management system.
• Support meeting room technology and collaboration tools.
• Participate in IT projects, technology rollouts and service improvement initiatives.
• Deliver excellent customer service and maintain high levels of user satisfaction.

Essential Skills & Experience

• Minimum 3 years' experience in an IT Service Desk, Desktop Support or End User Computing role.
• Strong troubleshooting skills across Windows desktop environments.
• Experience supporting Microsoft 365 technologies.
• Experience with Active Directory and user administration.
• Knowledge of desktop hardware, peripherals and mobile devices.
• Experience using ticketing and IT service management systems.
• Excellent communication and customer service skills.
• Ability to prioritise workload and work effectively as part of a team.

Desirable Skills

• ITIL Foundation certification or equivalent experience.
• Microsoft certifications.
• Experience supporting hybrid workplace technologies.
• Experience delivering support across multiple sites.

What We're Looking For

• A proactive and customer‑focused approach.
• Strong problem‑solving ability.
• Excellent interpersonal skills.
• Reliability, professionalism and attention to detail.
• Ability to work both independently and collaboratively within a team environment.