Service Administrator

Brennan & Company; Dublin; On-site; EUR 28,000 - 36,000; Full time

Job summary

Brennan & Co is seeking a Service Administrator to support the Service Contract and Quotes administration team. Based in our Sandyford Office, the role offers a path to remote work for two days per week after training.

The position is a 12-month fixed-term contract requiring strong administrative skills and familiarity with service/engineering environments. You will handle contract renewals, quotes, and data management with a focus on accuracy.

Qualifications

• This role requires excellent numeric and data entry with high accuracy.
• Experience with Salesforce CRM or similar service management platforms is required.
• Strong customer relationship skills with ability to work under pressure and meet deadlines.
• Team player with interpersonal skills and ability to communicate effectively at all levels.
• Ability to multi-task and establish priorities in a busy environment.
• Flexible and adaptable to varied situations or individuals.
• Professional, dependable with discretion and a positive attitude.
• Proficient in Microsoft 365 applications (Excel, Outlook, Word, Teams).

Responsibilities

• Provide day-to-day administration support to the Service Department.
• Assist with data cleansing and enrichment in Salesforce/SFDC.
• Assist with administration of contracts and processing client orders.
• Create contracts from renewal quotes and assist invoicing processes.
• Create new contracts and maintain records and follow-ups.
• Support renewal quotes and follow-ups for contracts.
• Generate quotes for assets exiting warranty and maintain records.
• Create warranty contracts and related documentation.

Skills

Numeric data entry

Customer relationship

Teamwork

Multitasking

Communication

Flexibility

Professionalism

Tools

Salesforce CRM

Microsoft 365

Job description

SERVICE ADMINSTRTATOR JOB DESCRIPTION

Reports to: Service Operations Manager

Company: Brennan & Co

This is a 12-month fixed-term contract.

The Brennan & Co Group, founded in Dublin in 1967, incorporates four companies – Brennan & Co, Brennan & Co NI, Brennan & Co SVS and Irish Power and Process Ltd. The Group is a market leader in the supply and servicing of equipment, reagents and consumables along with supply chain management to the Life Sciences, Healthcare, Industrial and Pharmacy sectors in Ireland, Europe and Asia.

At our heart we have always had a focus on our people. Our suppliers, our customers and our employees. We value innovation, exceptional customer service and quality in all we do.

We are a dedicated team of professionals who love what we do and the people we work with. Join us on our journey to grow our business while maintaining our core values of accountability, honesty, respect and communications.

WHY THIS ROLE EXISTS

This role administratively supports the Service Contract and Quotes administration department covering a varying number of functions. This role is suitable for a candidate who has strong administrative skills and is looking to gain experience within an engineering and service department. The successful candidate will be based in our Sandyford Office initially and once fully trained will have the option to work remotely 2 days per week.

TASKS AND RESPONSIBILITIES

Administration and Operations support – Day to Day support

• Support the Service Department team and day-to-day administration specific to the department.

• Assist the team in data cleansing and data enrichment within FSL (Field Service Lighting/Salesforce).

• Assist with the administration of Contracts and processing client orders

• Creation of established contracts from renewal quotes and invoicing process.

• Creation of new contracts (records and follow ups)

• Assist with administration in relation to contract renewal quotes (records and follow ups)

• Creation of quotes for assets (equipment) that is coming out of warranty (records and follow ups)

• Creation of Warranty Contracts.

SKILLS/EXPERIENCE REQUIRED

• Excellent numeric and data entry skills with attention to detail and accuracy

• Experience with Salesforce CRM or similar service management platforms is required.

• Excellent customer relationship skills with ability to work under pressure and to tight deadlines

• Team worker with strong interpersonal skills and ability to communicate effectively at all levels internally and externally and the ability to establish and maintain effective working relationships.

• Ability to multi-task, skill in establishing priorities and managing workloads

• Ability to be flexible and to adapt and work effectively with a variety of situations or individuals

• Professional who is experienced and dependable with discretion, enthusiasm and a positive attitude

• Strong proficiency in Microsoft 365 applications, particularly Excel, Outlook, Word, and Teams.