Field Services Engineer

Anderson McQue; Cork; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Life Assurance

Company Share Participation Scheme

20 days annual leave (increasing to 25

Job summary

Anderson McQue is seeking an on-site Field Service Engineer to service pharmaceutical equipment and applications across Ireland. You will commission, fault-find, calibrate and validate systems, ensuring service excellence and customer satisfaction.

The role requires several years of field service experience, a professional demeanor with customers, and a willingness to travel as needed. Company training, vehicle provided, and benefits are included.

Qualifications

• Experience in servicing pharmaceutical sites.
• Several years' experience in field service.
• Represent company professionally when dealing with customers/visiting sites.
• Team player with flexibility to travel as required.

Responsibilities

• Provide on-site service, commissioning, fault-finding, maintenance and calibration of equipment.
• Deliver excellent service to customers and ensure satisfaction.
• Maintain records and paperwork accurately.
• Keep spare parts and consumables stocked in company vehicle.
• Participate in on-call engineer rota and travel within Ireland when needed.
• Provide briefings, training and support to customers and colleagues.
• Review technical documentation and write reports in English.
• Attend training courses to stay updated on equipment and applications.

Skills

Field service

Customer service

Team player

Flexibility

On-site support

Troubleshooting

Tools

Diagnostic equipment

Job description

Our client is a multinational and multicultural company which provides great career progression opportunities to the right person.

Job Function:

• Deliver ‘Excellence every day’ to customers
• Commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within the Business Portfolio.

Key Responsibilities

• Provide a complete level of service to all customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all equipment and applications within the Business Portfolio.
• To deliver “Service Excellence" and always ensure customer satisfaction.
• Maintain all records and appropriate paperwork.
• Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
• Participate in the On-Call Engineer Rota.
• Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities.
• Provide onsite briefings, tours, induction / training to customers and to colleagues.
• Comply with departmental changes improving operations of the Service Department.
• Provide telephone support as and when required.
• Review technical documentation and write technical reports accurately in English.
• Attend training courses when required and acquire a good working knowledge of the Company's Equipment and Applications.

Health & Safety:

• Adhere to safety and health regulations and obligations.
• Ensure that all equipment and products are left in a safe manner.
• Adhere to site rules and participate in site inductions as and when required.
• Always represent the Company professionally on site and wear the company branded clothing and personal protective equipment supplied.

Ad Hoc Duties:

• Provide coverage within the Industrial Service Team during periods of absence which may mean you having to travel to client sites within Ireland.
• Attending meetings and training events offsite which may require to be away from home overnight.
• Any other Ad Hoc duties as required.

Requirements& Core Competencies

• Experience in servicing pharmaceutical sites
• Several years' experience in field service
• Represent company in a professional manner when dealing directly with customers/visiting customers' sites
• Team player
• Flexibility
• Vehicle, equipment and full training will be provided
• Commission, OT pay
• Life Assurance
• Health Insurance
• Company Share Participation Scheme
• 20 days annual leave (increasing with every year up to 25 days)
• Annual leave buy/sell scheme up to 5 working days
• Training and development
• Opportunity to work and grow with a multinational company