Service Attendant

Apleona; Dublin; Sur place; EUR 28 000 - 32 000; Plein temps

Résumé du poste

Apleona Ireland is seeking a Service Attendant to join our team in Dublin 2 for an office-based role with a 39-hour week and immediate start. The position focuses on facilities tasks, cleanliness, and service delivery.

You will also assist with basic AV/IT support for meetings, coordinate on-site contractors, ensure safety procedures are followed, and respond to helpdesk requests within SLAs, contributing to a positive workplace environment.

Qualifications

• Experience in facilities, workplace support, or a similar role.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to work independently and as part of a team.
• Familiarity with AV/IT equipment is advantageous.
• Awareness of health & safety practices.

Responsabilités

• Take ownership of day-to-day facilities tasks and ensure timely completion.
• Provide basic AV/IT support for meetings.
• Coordinate contractors on site and ensure adherence to safety procedures.
• Respond to helpdesk requests within agreed SLAs.
• Maintain high standards of cleanliness, organisation, and presentation.
• Prepare reports and documentation of tasks.

Connaissances

Organisational skills

Time management

Communication skills

Customer service

Teamwork

AV/IT familiarity

Description du poste

Apleona Ireland is currently recruiting for a Service Attendant to join our team in an office environment in Dublin 2.

Working pattern: Monday to Friday, 39 hours per week.

Immediate start

Main duties and responsibilities

• Take ownership of day-to-day facilities tasks and ensure completion to a high standard.
• Proactively identify and upscale opportunities to improve service delivery.
• Carry out regular floor walks to maintain workplace standards and identify issues early.
• Maintain high standards of cleanliness, organisation, and presentation across all areas.
• Support coordination of contractors onsite, ensuring compliance with site procedures and health & safety requirements.
• Ensure all helpdesk requests are responded to within agreed service levels (SLAs).
• Keep stakeholders informed on the progress and resolution of requests.
• Ensure meeting rooms are fully set up, functional, and reset to a high standard after use.
• Provide basic AV/IT support for meetings where required and elevate issues as needed.
• Actively contribute to a safe working environment by following and promoting health & safety practices.
• Ensure accurate and timely completion of all reports, checklists, and documentation.
• Highlight recurring issues, risks, or trends through reporting.
• Demonstrate a proactive and solutions-focused approach to problem solving.
• Build positive working relationships with clients, staff, and contractors.
• Contribute to a positive team environment and support colleagues when required.

Qualifications and experience

• Previous experience in facilities, workplace support, or a similar role is preferred.
• Strong organisational and time management skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Basic knowledge of health & safety practices
• Familiarity with AV/IT equipment is an advantage
• Proactive mindset with strong problem-solving abilities
• Flexible and adaptable in a dynamic environment