Service Advisor: Elevate Customer Experience & Workshop Efficiency

Gi Group; Connacht; On-site; EUR 32,000 - 42,000; Full time

Job summary

Gi Group in Ireland seeks an experienced Service Advisor to be the key link between customers and the workshop. You will manage the end-to-end service journey—from booking and vehicle handover through authorisation, updates, invoicing and return—delivering an excellent customer experience while driving workshop efficiency and revenue.

Responsibilities include recording job requirements, booking in, creating job cards, providing accurate estimates, liaising with technicians, obtaining

Qualifications

• Experience as a Service Advisor/Service Receptionist in a dealership or independent garage preferred.
• Understanding of workshop processes, repair orders and service scheduling.
• Familiarity with DMS/workshop management systems Kerridge/ADP/CDK/Auto-IT depending on site.
• Full driving licence.

Responsibilities

• Welcome customers, understand concerns, and record job requirements accurately.
• Book vehicles in, create job cards, confirm customer details, service history and warranty status.
• Explain recommended works clearly and provide accurate estimates.
• Liaise with technicians and plan work, prioritise jobs and manage timelines.
• Obtain customer authorisation for additional work and communicate delays.
• Maintain regular customer updates via phone/email/SMS in line with SLAs.
• Ensure correct parts/labour allocation and control costs where possible.
• Produce invoices, explain completed work and handle payments and disputes.

Skills

Customer service

Communication

Organised

Problem solving

Upselling

Relationship management

Attention to detail

Multi-tasking

Tools

Kerridge

ADP

CDK

Auto-IT

Job description

Gi Group in Ireland seeks an experienced Service Advisor to be the key link between customers and the workshop. You will manage the end-to-end service journey—from booking and vehicle handover through authorisation, updates, invoicing and return—delivering an excellent customer experience while driving workshop efficiency and revenue.

Responsibilities include recording job requirements, booking in, creating job cards, providing accurate estimates, liaising with technicians, obtaining