Service Administrator

Collins McNicholas Recruitment & HR Services Group; Leinster; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Pension

Life assurance

Flexitime

Job summary

Our client in Ireland is seeking a Service Administrator to join the team in Gormanston, Co. Meath. This on-site role focuses on coordinating service visits, managing calls, and keeping customers informed.

You will work with field service engineers, account managers and the customer care team to ensure requests are handled promptly. A Monday-Thursday 8:30-17:00 and Friday 8:30-15:30 schedule applies.

Qualifications

• Experience in service administration, customer service or similar coordination role.
• Strong organisation skills and ability to manage competing priorities.
• Clear, professional communication by phone and email.

Responsibilities

• Schedule on-site service visits and manage engineers’ diaries.
• Coordinate parts and information needed for visits.
• Track planned maintenance visits and follow up on outstanding work.

Skills

Service administration

Customer service

Coordination

SAP/ERP systems

Communication skills

Tools

SAP

Job description

Our client, a leading international company in the veterinary healthcare sector, is seeking a Service Administrator to join its team in Gormanston, Co. Meath.

This permanent role centres on coordinating service visits, managing service calls and keeping customers informed.

You will work closely with field service engineers, account managers and the wider customer care team to ensure service requests are handled promptly and accurately.

Hours: Monday to Thursday, 8.30 am to 5.00 pm; Friday, 8.30 am to 3.30 pm

Location: Fully on site in Gormanston, Co. Meath. Own transport is required as public transport is not available.

Key responsibilities:

• Schedule on-site service visits and manage field service engineers’ diaries.
• Coordinate the parts and information engineers need for their visits.
• Track planned maintenance visits and follow up on outstanding work.
• Respond to service enquiries by phone and email, create service calls and keep customers updated.
• Take ownership of service issues, including arranging equipment collections or loans when required.
• Monitor open service calls, work towards service targets and prepare monthly KPI reports.
• Send repair quotations and service reports to customers, follow up on responses and **escalate** outstanding quotations.
• Keep SAP service records and stock movements accurate and up to date.
• Work with account managers and other internal teams to resolve customer queries.
• Provide cover for the wider customer care team when needed.

What you’ll bring:

• Experience in service administration, customer service, customer support or a similar coordination role.
• Strong organisation skills and the ability to manage competing priorities.
• Clear, professional communication by phone and email.
• Close attention to detail and a commitment to delivering excellent customer service.

Experience scheduling field engineers, using SAP or another ERP system, or working in a technical service environment would be an advantage. Veterinary sector experience is welcome but is not essential.

The package includes a competitive salary, profit scheme, pension, life assurance and flexitime.