Customer Care Representative

Connected MedTech; Balbriggan; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Company profit share scheme

Life assurance

Job summary

Connected MedTech is seeking a customer-focused team member to act as the primary link between customers, service engineers, sales and internal teams. The role is mainly office-based with some field exposure, supporting service and repair processes and helping drive sales opportunities.

You will manage inquiries, build relationships with veterinary clients, coordinate contracts and keep systems up to date. Veterinary experience is a bonus but not required.

Qualifications

• Customer service experience in a technical or product-based environment.
• Experience supporting or working alongside sales teams.
• Strong organisational skills and attention to detail.
• Confident written and verbal communication.

Responsibilities

• Handle day-to-day customer enquiries by phone and email.
• Build long-term relationships with veterinary clients.
• Coordinate service and repair processes with the technical team.
• Support sales by creating opportunities and orders in SAP.
• Manage service contracts, especially endoscopy ones.
• Liaise with finance, marketing and operations.
• Keep records accurate across systems.

Skills

Customer service experience

Sales support experience

Organisational skills

Communication skills

Tools

SAP

Job description

Hours: Full-time, office-based (with some field exposure alongside colleagues)

• Company profit share scheme
• Life assurance

If you enjoy working with people, enjoy keeping things running smoothly, and want a role where you can genuinely make a difference with animals, this could be a good fit.

This is an opportunity to join a specialist business within the veterinary sector, supporting customers who rely on diagnostic technology to care for animals. You’ll be part of a small, knowledgeable team, with ownership of customer relationships and becoming a key point of contact from day one.

The role

This is a customer-focussed position where you’ll be the link between customers, service engineers, sales and internal teams.

You’ll be:

• Managing day-to-day customer enquiries via phone and email
• Building strong, long-term relationships with veterinary clients
• Coordinating service and repair processes with the technical team
• Supporting the sales process by creating opportunities and orders on SAP
• Managing service contracts, particularly within endoscopy
• Liaising with internal departments including finance, marketing and operations
• Keeping records accurate and up to date across systems

The role is mainly office-based, with up to 10-15% time spent out in the field accompanying sales and service colleagues, giving you exposure to customers and how the equipment is used in practice.

About You

• Customer service experience, ideally in a technical or product-based environment
• Experience supporting or working alongside sales teams
• Strong organisation and attention to detail
• Confident communicator, both written and verbal

Veterinary experience is a bonus, but not a requirement.