Senior Technical Solutions Engineer (Escalations)

Arista Networks; Dublin; On-site; EUR 55,000 - 80,000; Full time

Job summary

Arista Networks is seeking a Technical Solutions Engineer who will provide high-level support for clients in networking products. In this dynamic role, you will respond to customer inquiries, resolve installation concerns, and work directly with development teams. A strong background in networking protocols and a master's degree in a technical field are required.

The position involves troubleshooting network issues and demanding excellent communication skills to maintain customer satisfaction. Join Arista to help drive innovation and quality in technology solutions.

Qualifications

• 1-5 years hands-on experience with networking protocols and technologies.
• Experience with troubleshooting tools is highly desired.
• Strong comfort level with Linux.

Responsibilities

• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns during installation and operation.
• Document customer communications and technical issues.

Skills

Networking industry knowledge

Troubleshooting skills

Analytical skills

Excellent communication skills

Education

MS in a technical field (CS/EE/ITP preferred)

Tools

IXIA

tcpdump

Wireshark

Job description

Arista Networks is seeking a Technical Solutions Engineer who will provide high-level support for clients in networking products. In this dynamic role, you will respond to customer inquiries, resolve installation concerns, and work directly with development teams. A strong background in networking protocols and a master's degree in a technical field are required.

The position involves troubleshooting network issues and demanding excellent communication skills to maintain customer satisfaction. Join Arista to help drive innovation and quality in technology solutions.