Technical Solutions Engineer

Arista Networks, Inc.; Shannon; Hybrid; EUR 65,000 - 90,000; Full time

Job summary

Arista Networks in Ireland is seeking a Technical Solutions Engineer to join a top-level escalation team for EOS products. You will interact directly with customers and internal development teams in a non-silo environment to diagnose complex network issues.

The role emphasizes hands-on troubleshooting, documentation, and collaboration across software and hardware groups, with a strong focus on protocol knowledge and customer satisfaction.

Qualifications

• Hands-on experience with networking protocols and technologies listed.
• Experience with Linux and command-line tools.
• Ability to troubleshoot and document issues clearly.

Responsibilities

• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns during installation, operation, maintenance or product application.
• Communicate technical information effectively and work with cross-functional teams.
• Troubleshoot hardware and software issues and recommend corrective actions.
• Document customer interactions and recurring technical issues for quality programs.

Skills

Networking protocols

BGP

OSPF

IPv4/IPv6

MPLS

Troubleshooting

Linux

Tools

tcpdump

Wireshark

Job description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Who You'll Work With

Going far beyond the standard call centre or tiered support position, the Technical Solutions Engineer at Arista Networks is a top level engineer, equivalent to a Tier 3 or Escalation Engineer in most support organizations.

The TSE works in a non-silo environment, supporting all of Arista’s products and the many network protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

What You'll Do

• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

#LI-EO1

Qualifications

• Working knowledge of networking industry, products, and protocols
• Minimum of 1-5 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following network protocols and technologies:
• AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
• A strong comfort level with Linux is highly desired