Senior Networking Solutions Engineer

Arista Networks, Inc.; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Arista Networks, Inc. is seeking aTechnical Solutions Engineer to join our team. This role is a high-level engineer, working beyond standard support, covering Arista products and EOS protocols. You will collaborate with customers and development teams in a lab environment to reproduce issues and drive resolutions.

The TSE will interact directly with customers, supporting product inquiries and complex troubleshooting, while ensuring high-quality responses and customer satisfaction.

Qualifications

• Minimum education is a MS in a technical field (CS/EE/ITP preferred).
• Industry certifications preferred.
• Prior TAC experience preferred.

Responsibilities

• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Skills

Networking knowledge

Troubleshooting

Linux

Customer communication

Lab testing

Education

MS in CS/EE/ITP

Industry certifications preferred

Tools

IXIA

tcpdump

Wireshark

Job description

Arista Networks, Inc. is seeking aTechnical Solutions Engineer to join our team. This role is a high-level engineer, working beyond standard support, covering Arista products and EOS protocols. You will collaborate with customers and development teams in a lab environment to reproduce issues and drive resolutions.

The TSE will interact directly with customers, supporting product inquiries and complex troubleshooting, while ensuring high-quality responses and customer satisfaction.