Technical Solutions Engineer

Arista Networks; Ireland; On-site; EUR 40,000 - 60,000; Full time

Job summary

Arista Networks is seeking an Associate Technical Solutions Engineer in Ireland to join their support team. This role involves providing post-sales technical support for Arista Campus products, focusing on troubleshooting and resolving customer issues while enhancing skills in cutting-edge technology.

The ideal candidate should have a strong foundation in networking concepts, a Bachelor's degree in a technical field, and familiarity with server virtualization tools. This role offers the opportunity for growth and collaboration with various internal teams.

Qualifications

• Knowledge of ARP, BGP, DHCP, ICMP, and other networking protocols.
• Server virtualization experience is highly desired.
• Experience with networking troubleshooting tools is a plus.

Responsibilities

• Provide post-sales technical support for Arista products.
• Respond to customer inquiries via phone or email.
• Troubleshoot issues with hardware and software.

Skills

Networking concepts and protocols

Technical troubleshooting

Customer interaction skills

Communication skills

Education

Bachelor's degree in a technical field

Industry certifications

Tools

VMware ESXi

Microsoft Hyper-V

KVM

tcpdump

Wireshark

Job description

Arista Networks is looking for technical solutions engineers to join our world class support team. An Associate Technical Solutions Engineer at Arista Networks will support our customers across various industry verticals with Arista products and solutions. You will have access to labs to perform your own recreates, along with training on our products and assigned mentors. This role also entails cross functional interaction with HW, SW and sales teams internally. This role not only offers an opportunity to learn cutting edge technology but also hone critical thinking, customer interaction skills and communication skills.

Responsibilities

• Post‑sales technical support of Arista Campus products and solutions.
• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

Knowledge of core networking concepts and protocols such as:

• ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP

Desired skills:

• Server virtualization highly desired (VMware ESXi, Microsoft Hyper‑V, KVM, etc)
• Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark are highly desired.
• Familiarity with TCP/IP and the traditional networking technologies required
• SDN networking concepts highly desired

Education:

• Minimum education is a BS in a technical field (CS/Networking majors preferred).
• Industry certifications preferred.
• Prior customer-facing experience preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.