Senior Customer Success Manager

Crusoe Energy Systems; Ireland; On-site; EUR 65,000 - 110,000; Full time

Benefits offered by this job

Health & wellbeing

Time away

401(k) match

Mental wellness

Job summary

Crusoe Energy Systems is seeking a Senior Customer Success Manager with deep cloud, AI and ML expertise to maximize client value and guide them through technical challenges.

You will act as the bridge between clients and our technical teams, deliver training, drive success metrics, and advocate for customers through case studies while supporting sustainability goals in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Engineering, or related field; advanced degree preferred.
• Strong background in cloud computing, AI, ML.
• Experience in customer success, technical account management, or similar roles in tech.

Responsibilities

• Develop and maintain long-lasting customer relationships and understand needs.
• Advocate for customers via case studies highlighting successes.
• Bridge between clients and technical teams for aligned goals.
• Provide technical guidance for implementing and optimizing cloud AI/ML solutions including Kubernetes.
• Monitor performance, review progress, and report ROI.
• Coordinate with product and engineering to define customer journeys.
• Deliver training sessions and workshops on products.
• Address and resolve customer concerns to maintain satisfaction.

Skills

Customer success

Relationship building

Technical aptitude

Education

Bachelor's degree in Business, Engineering, or related field

Advanced degree preferred

Tools

Kubernetes

Cloud platforms

Job description

• We are seeking a highly motivated and skilled Senior Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML
• This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals. This is a full-time position
• Customer Relationship Management: Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements
• Customer Advocacy: Work on case studies to highlight customer successes
• Technical Liaison: Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals
• Technical Guidance and Support: Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions
• Performance Monitoring and Reporting: Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment
• Customer Journey Coordination: Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities
• Industry and Technical Awareness: Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients
• Customer Training: Deliver training sessions and workshops to customers on the use and benefits of our products and services
• Issue Resolution: Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention

Benefits

• Health & wellbeing: Comprehensive health benefits designed to support your overall wellness
• Time away: Paid time off for vacations, family bonding, and unexpected needs
• 401(k) match: Build your financial future with our 401(k) matching program
• Mental wellness: Resources and support for your emotional wellbeing and navigating life’s challenges

Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-setsInterpersonal Skills: Excellent interpersonal, communication, and presentation skillsEducational Background: Bachelor’s degree in Business, Engineering, or a related field. Advanced degree preferredRelationship Building: Demonstrated ability to build relationships at all levels within an organizationProfessional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environmentTechnical Proficiency: Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms