Sales Development Representative

clickup; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

ClickUp in Dublin, Ireland, is seeking a Sales Development Representative to drive growth by converting free users to paid accounts and leading outbound campaigns, serving as the first touchpoint for potential customers.

You’ll schedule demos, help expand services for existing clients, keep CRM records up to date, and share feedback to inform product development in a fast-paced hybrid environment.

Qualifications

• 1-2 years in outbound sales or strong interest in sales.
• Proven track record of meeting/exceeding sales targets.
• Strong persuasive communication and listening skills.
• Excellent organizational and time management abilities.
• Genuine interest in customer needs and empathy.
• Familiarity with CRM tools and sales software.

Responsibilities

• Identify and pursue opportunities to convert free users to paid accounts.
• Execute outbound marketing campaigns via calls, emails, and social channels.
• Assess leads using BANT qualification framework.
• Serve as the first point of contact for prospects exploring ClickUp.
• Schedule meetings/demos to acquire new customers and expand services.
• Provide product guidance and insights to prospects.

Skills

Outbound sales

CRM tools

Communication skills

Time management

Empathy

Multilingual (optional)

Tools

CRM software

SaaS sales tools

Job description

Sales Development Representative at ClickUp.

About the role Become a vital member of a dynamic team dedicated to enhancing sales and nurturing customer relationships within an innovative AI-driven workspace. This role is centered around engaging with potential users and existing customers to foster growth and broaden our clientele. You will play a key role in implementing a sales strategy that emphasizes delivering value to customers rather than relying on aggressive sales techniques.

Key facts

• Location: Dublin, Ireland
• Engagement: Full-time
• Workplace: Hybrid
• Team: Sales

What you'll do

• Identify and pursue opportunities to convert existing free users into paid account holders.
• Execute outbound marketing campaigns through various channels, including phone calls, emails, and social media platforms.
• Assess incoming leads by introducing ClickUp and applying the BANT (Budget, Authority, Need, Timeline) qualification framework.
• Serve as the initial point of contact for potential customers as they begin their exploration of our product offerings.
• Schedule meetings and product demonstrations to facilitate the acquisition of new customers and the expansion of services for current clients.
• Act as a knowledgeable resource regarding ClickUp's products and services, providing insights and guidance to prospects.
• Collaborate with the sales team to develop strategies that enhance customer engagement and retention.
• Maintain accurate records of interactions and progress in our customer relationship management (CRM) system.
• Continuously gather feedback from customers to inform product development and improve service delivery.
• Participate in training sessions to stay updated on product features and industry trends.
• Foster a positive team environment by sharing best practices and supporting colleagues in achieving their sales goals.
• Contribute to the overall sales strategy by providing insights based on customer interactions and market research.

Requirements

• A minimum of 1 to 2 years of experience in outbound sales or a strong desire to pursue a career in sales.
• Proven track record of meeting or exceeding sales targets in previous roles or relevant activities.
• Strong persuasive communication skills, with the ability to listen actively and take responsibility for effective communication across teams.
• Exceptional organizational skills, time management abilities, and the capacity to prioritize tasks effectively.
• A genuine interest in understanding customer needs and demonstrating empathy in all interactions.
• Familiarity with CRM tools and sales software to manage leads and track progress.

Nice to have

• Experience in SaaS sales, particularly within the productivity solutions sector.
• Knowledge of sales methodologies and frameworks that enhance customer engagement.
• Familiarity with AI and machine learning technologies as they relate to sales processes.
• Previous experience in a fast-paced startup environment.
• Multilingual abilities that could enhance communication with a diverse customer base.

Skills & tools

• Proficient in using SaaS sales tools and platforms, particularly those related to productivity solutions.
• Strong understanding of customer relationship management (CRM) systems to track leads and sales activities.
• Excellent communication skills, both written and verbal, to effectively engage with customers and team members.
• Ability to analyze customer data and feedback to inform sales strategies and improve service delivery.

Practical notes

• Please note that visa sponsorship is not available for this position.
• ClickUp employs AI and machine learning technologies to assist in the application review process, but human judgment remains a key factor in decision-making.
• If you have any questions or require accommodations during the recruitment process, please reach out to [e-mail] for assistance.

Join ClickUp and be part of a forward-thinking team that values innovation, customer satisfaction, and personal growth. Your contributions will help shape the future of productivity solutions and create lasting relationships with our clients.