Senior ServiceNow Architect: AI-Driven Solutions (Hybrid)

Tata Consultancy Services Limited; Letterkenny; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Pension

Health care

Laptop provided

Extensive training resources

Job summary

Tata Consultancy Services Limited is seeking a Senior Technical Consultant in Letterkenny, Co. Donegal. The role focuses on designing ServiceNow solutions with domain expertise, enabling AI-enabled workflows and delivering value across engagements.

You will lead smaller projects, mentor teams, and translate business requirements into technical specifications while staying updated on ServiceNow advancements. A hybrid work model applies with two days onsite per month.

Qualifications

• 8+ years of ServiceNow Professional Services/Consulting experience.
• Experience integrating AI into work processes, decision-making or problem-solving.
• ServiceNow certifications in CSA/CAD/CIS and related workflows.

Responsibilities

• Participate in workshops, assess current-state processes, and define future-state technical solutions using AI to optimize workflows.
• Guide customers through technical documentation and discussions to drive innovation and consistent delivery.
• Review, guide and validate technical deliverables including configuration, integrations, testing and documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality and customer value realization.

Skills

ServiceNow experience

AI in workflows

Stakeholder management

Independent project leadership

Prescriptive guidance

Technical leadership

Education

CSA/CAD/CIS certifications

Tools

ServiceNow

Job description

Tata Consultancy Services Limited is seeking a Senior Technical Consultant in Letterkenny, Co. Donegal. The role focuses on designing ServiceNow solutions with domain expertise, enabling AI-enabled workflows and delivering value across engagements.

You will lead smaller projects, mentor teams, and translate business requirements into technical specifications while staying updated on ServiceNow advancements. A hybrid work model applies with two days onsite per month.