Senior Technical Consultant (ServiceNow)

Tata Consultancy Services Limited; Letterkenny; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Pension

Health care

Laptop provided

Extensive training resources

Job summary

Tata Consultancy Services Limited is seeking a Senior Technical Consultant in Letterkenny, Co. Donegal. The role focuses on designing ServiceNow solutions with domain expertise, enabling AI-enabled workflows and delivering value across engagements.

You will lead smaller projects, mentor teams, and translate business requirements into technical specifications while staying updated on ServiceNow advancements. A hybrid work model applies with two days onsite per month.

Qualifications

• 8+ years of ServiceNow Professional Services/Consulting experience.
• Experience integrating AI into work processes, decision-making or problem-solving.
• ServiceNow certifications in CSA/CAD/CIS and related workflows.

Responsibilities

• Participate in workshops, assess current-state processes, and define future-state technical solutions using AI to optimize workflows.
• Guide customers through technical documentation and discussions to drive innovation and consistent delivery.
• Review, guide and validate technical deliverables including configuration, integrations, testing and documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality and customer value realization.

Skills

ServiceNow experience

AI in workflows

Stakeholder management

Independent project leadership

Prescriptive guidance

Technical leadership

Education

CSA/CAD/CIS certifications

Tools

ServiceNow

Job description

Location: Letterkenny GDC, Co. Donegal

Working Type: Permanent

Working Model: Hybrid (2 days onsite per month minimum)

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Collaborate with leading lights of industry
• Gain access to endless learning opportunities
• Shape the future of TCS

The Role

The role is for a Senior Technical Consultant who will have the following mandate:

• Design solutions using best practices and domain expertise, define business value and ensure consistent product implementation across engagements throughout the delivery lifecycle.
• Design solutions leveraging best practices and domain expertise to deliver desired outcomes.
• Translate requirements into technical specifications and user stories, aligning technical needs with business objectives.
• Stay updated on ServiceNow advancements through training and certifications, sharing insights with teams and customers.
• Lead smaller projects and teams compared to Principal TCs, focusing on story execution and guiding customers on business value.
• Design and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success

Your responsibilities:

• Participate in workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization.

Your Profile:

Essential skills/knowledge/experience:

• 8+ years of ServiceNow Professional Services / Consulting experience.
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving.
• ServiceNow certifications in aligned workflow (CSA/CAD/CIS).
• Expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Creative with comfort running projects independently.
• Experience working collaboratively, driving complex issues through analysis and resolution.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Contribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions.
• Independently leverages AI to optimize workflows, tailor customer solutions and inform strategic decisions.
• Articulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption.

Desirable skills/knowledge/experience:

• Industry domain expertise.
• Additional ServiceNow certifications.
• Experience managing resource scheduling across a multi-engagement portfolio, with the ability to balance competing priorities and last-minute changes.
• Confident communicator who is comfortable owning customer relationships at an operational level — able to manage expectations, handle difficult conversations, and build trust over time.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998-2011 (as amended) and the Equal Status Acts 2000-2012 (as amended).

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.