Senior Priority Support Engineer – Dublin/Amsterdam

Snowflake; Dublin; Ibrido; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Snowflake is seeking a Staff Designated Support Engineer (DSE) to serve as a trusted technical partner for Priority Support customers in Dublin or Amsterdam. You’ll manage enterprise relationships, surface insights, and coordinate across Snowflake teams to ensure issues progress swiftly with clear context.

You will deliver exceptional service by surfacing trends, writing RCAs, and advocating customer priorities in account reviews, while maintaining strong knowledge of customers’ architecture and

Competenze

• Bachelor’s or Master’s degree in Computer Science, MIS, or equivalent discipline.
• 8+ years of experience in Technical Support, Customer Success, or similar customer-facing technical role.
• Proven success in managing enterprise customer relationships and acting as a trusted technical advisor.
• Strong communication and writing skills in English, with the ability to simplify complex concepts for technical, non-technical, and executive audiences.
• Experience with Data Warehousing, Database migration, and ETL.
• Experience working with a distributed database i.e., big data and/or MPP databases.
• Advanced SQL expertise, including debugging, query optimization, window functions, and performance tuning.
• Hands-on troubleshooting of database connectivity and cloud data migrations.
• Experience mentoring or training peers on data warehousing and cloud fundamentals.
• Adaptability, flexibility, and eagerness to learn quickly in a dynamic environment.

Mansioni

• Operate as the primary point of contact for assigned customers on service delivery issues.
• Partner with support and account teams to drive the day-to-day progression of support cases, incidents, and escalations for assigned customers.
• Surface insights and enable productive discussions on query performance, warehouse configuration, and data integration.
• Lead root cause analyses and provide well-documented outcomes.
• Establish regular touchpoints with customers for technical and executive updates.
• Advocate for customer priorities in reviews and coordinate with internal teams.
• Drive technical advocacy between customers and product/engineering teams.
• Lead problem-solving sessions for complex technical challenges across teams.
• Maintain deep knowledge of assigned accounts’ architecture and use cases.
• Adhere to SLAs and escalation processes to ensure business continuity.
• Identify patterns and drive global initiatives to improve product quality and customer experience.
• Lead knowledge-sharing and training sessions for peers.

Conoscenze

Advanced SQL

Data Warehousing

ETL/ELT

Cloud platforms

English communication

Troubleshooting

Formazione

Bachelor’s or Master’s degree in Computer Science or MIS

Strumenti

AWS Glue

Azure Data Factory

Informatica

Tableau

Fivetran

Descrizione del lavoro

Snowflake is seeking a Staff Designated Support Engineer (DSE) to serve as a trusted technical partner for Priority Support customers in Dublin or Amsterdam. You’ll manage enterprise relationships, surface insights, and coordinate across Snowflake teams to ensure issues progress swiftly with clear context.

You will deliver exceptional service by surfacing trends, writing RCAs, and advocating customer priorities in account reviews, while maintaining strong knowledge of customers’ architecture and