Senior Enterprise Support Engineer

Asana

Ireland

On-site

EUR 70,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Mental health programs

In-house culinary program

Parental leave policies

Health benefits

Job summary

Asana is seeking a Designated Support Engineer (DSE) to act as the named technical support partner for a set of enterprise customers. You will build strong, ongoing relationships through personalized support, timely case management, and deep product expertise.

The role focuses on delivering high-quality, customer-centric service to our most engaged users, owning support for assigned accounts, and contributing to broader case queues with cross-functional teams across Customer Support, CS, TAMs,

Qualifications

5+ years in a technical support or related role.
Experience with SaaS platforms and enterprise customers preferred.
Strong communication and problem-solving skills.
Ability to triage and troubleshoot complex issues across teams.

Responsibilities

Own support for designated enterprise customers and manage cases from triage to resolution.
Provide live, scheduled video support when requested.
Collaborate with CSMs, TAMs, and Product to drive resolution and share insights.
Identify and document product bugs with clear reproduction steps.
Maintain internal knowledge base with customer engagement insights.
Monitor case volumes and SLAs across varying complexity levels.