Elite Enterprise Support Engineer

Asana, Inc.; Dublin; Hybrid; EUR 57,000 - 65,000; Full time

Benefits offered by this job

Mental health benefits

Wellness & fitness

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office dining options

Job summary

Asana is seeking a Designated Support Engineer (DSE) based in our Dublin office with an office-centric hybrid schedule. You’ll be the named technical support partner for designated enterprise customers, owning case management, deep product expertise, and proactive, customer‑centric service.

Collaborating with Customer Success Managers, Technical Account Managers and Product, you’ll help drive resolution, document bugs with clear steps, and share insights to scale knowledge.

Qualifications

• 5+ years in a technical support role in SaaS.
• Proficiency troubleshooting authentication, API integrations, and browser behavior.
• Excellent English communication and customer empathy.

Responsibilities

• Serve as the named support partner for designated enterprise customers.
• Manage full lifecycle of product cases with cross-functional teams.
• Provide live, scheduled video support.
• Identify and document product bugs with clear steps.
• Collaborate with CSMs, TAMs, and Product to drive resolution.
• Monitor case volumes and maintain SLAs.

Skills

Technical support

SaaS experience

SSO/SAML authentication

API & integrations

Browser troubleshooting

English communication

Job description

Asana is seeking a Designated Support Engineer (DSE) based in our Dublin office with an office-centric hybrid schedule. You’ll be the named technical support partner for designated enterprise customers, owning case management, deep product expertise, and proactive, customer‑centric service.

Collaborating with Customer Success Managers, Technical Account Managers and Product, you’ll help drive resolution, document bugs with clear steps, and share insights to scale knowledge.