Designated Services Engineer, Flash Array – Onsite Dublin

Everpure; Dublin; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Job summary

Everpure is seeking a Designated Services Engineer in Dublin, Ireland, to own case progression from open to resolution. The role centers on tailored, customer-specific support, incident review, log analysis, and stakeholder coordination to drive timely, effective remediation.

You will maintain end-to-end ownership across designated accounts, coordinate with support, engineering, and escalation teams, and deliver clear status updates and RCA content as needed.

Qualifications

• Strong enterprise technical support or case management background.
• Experience handling escalations and high-impact customer situations.
• Able to work cross-functionally with support, engineering and escalation teams.
• Strong written communication skills for status updates, incident reports and RCA content.
• Good judgement in prioritising competing issues and keeping momentum on open actions.
• Able to engage professionally with customers and internal stakeholders in a structured, consistent way.

Responsibilities

• Own the majority of support activity and case progress for assigned accounts from open through resolution.
• Proactively monitor case progress and risks, review and prioritise open cases daily, and maintain timely follow-up on pending actions, dependencies and customer commitments.
• Coordinate across support, engineering, escalation teams and account teams while maintaining end-to-end technical ownership.
• Provide clear and consistent communication on status, next steps and technical direction for both customers and internal stakeholders.
• Author and coordinate incident reports and Root Cause Analyses when required, including technical analysis, root cause and remediation actions.
• Maintain full visibility of open and outstanding cases across the account and drive progression in line with impact and priority.

Skills

Enterprise technical support

Case management

Cross-functional collaboration

Written communication

Escalation management

Prioritisation under pressure

Job description

Everpure is seeking a Designated Services Engineer in Dublin, Ireland, to own case progression from open to resolution. The role centers on tailored, customer-specific support, incident review, log analysis, and stakeholder coordination to drive timely, effective remediation.

You will maintain end-to-end ownership across designated accounts, coordinate with support, engineering, and escalation teams, and deliver clear status updates and RCA content as needed.