Senior Helpdesk Engineer – Onsite Dublin, Enterprise IT Support

Systal Technology Solutions; Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Modern offices and remote teams

Positive work culture

Job summary

Systal Technology Solutions in Dublin seeks a Senior Helpdesk Engineer to provide onsite IT support for enterprise clients, acting as a senior escalation point for end-users including C-suite executives.

The role covers desktop support, Windows 10/11, Microsoft 365, Azure, Intune, Defender, Exchange Online, and AD, with strong incident management, SLA adherence, and collaboration across IT teams and client stakeholders onsite.

Qualifications

• 4–6 years of Helpdesk/Desktop Support experience.
• Strong troubleshooting across Windows 10/11, MFA, VPN, and Intune.
• Experience with Azure management platform and M365 suite.
• Knowledge of Active Directory, Group Policy, and user administration.
• Familiar with ITIL service management and ServiceNow or similar.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite 1st and 2nd line support for DCCH users and systems.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Support Windows, M365, Teams, Exchange, and AD environments.
• Manage incidents and requests via ITSM with SLA adherence.
• Escalate complex issues to 3rd line or specialists.
• Deploy and support laptops, desktops, printers, and peripherals.
• Support meeting room tech and AV equipment.
• Account administration: onboarding and offboarding.
• Maintain documentation and asset records.
• Participate in incident reviews and continuous service improvement.
• Liaise with client stakeholders onsite.
• Assist with infrastructure changes, patching, maintenance.
• Ensure compliance with security policies and change management.

Skills

Windows troubleshooting

End-user support

Incident management

ITIL processes

Excellent communication

Client relationship

Tools

Azure

Intune

Microsoft 365

Defender

Exchange Online

SharePoint

VPN technologies

ServiceNow

Job description

Systal Technology Solutions in Dublin seeks a Senior Helpdesk Engineer to provide onsite IT support for enterprise clients, acting as a senior escalation point for end-users including C-suite executives.

The role covers desktop support, Windows 10/11, Microsoft 365, Azure, Intune, Defender, Exchange Online, and AD, with strong incident management, SLA adherence, and collaboration across IT teams and client stakeholders onsite.