Senior SaaS Support Engineer - Remote (Ireland)

Salesforce, Inc.; Dublin; Hybrid; EUR 80,000 - 120,000; Full time

Job summary

Salesforce, Inc. in Ireland is seeking a Senior Technical Support Engineer to join our Qualified team. You’ll handle complex product issues, support our Success Architect group, and connect support with engineering to improve the customer experience.

The ideal candidate has 5+ years in B2B SaaS support, strong Salesforce knowledge, and excellent communication skills. You’ll work remotely from Ireland, collaborating with cross‑functional teams to diagnose problems, triage bugs, and drive customer

Qualifications

• Bachelor's degree required.
• 5+ years of experience in B2B SaaS support.
• Strong communication and writing skills.
• Deep knowledge of Salesforce CRM and APIs.
• Ability to explain complex features to technical and non-technical users.

Responsibilities

• Actively managing support queue and resolving product issues via multiple channels.
• Support Success Architect team with deep technical product understanding.
• Collaborate with engineering to diagnose, debug, and triage bugs.
• Contribute to product feedback and roadmap via customer insights.
• Improve documentation and knowledge base; participate in incident response.

Skills

Communication skills

Analytical problem solving

Empathy for customers

Technical depth

Explain complex concepts

Education

Bachelor's degree

Tools

Salesforce CRM

Marketo

Pardot

HubSpot

Eloqua

JavaScript

APIs

REST APIs

Job description

Salesforce, Inc. in Ireland is seeking a Senior Technical Support Engineer to join our Qualified team. You’ll handle complex product issues, support our Success Architect group, and connect support with engineering to improve the customer experience.

The ideal candidate has 5+ years in B2B SaaS support, strong Salesforce knowledge, and excellent communication skills. You’ll work remotely from Ireland, collaborating with cross‑functional teams to diagnose problems, triage bugs, and drive customer