Senior Newskies Helpdesk Agent

Ryanair Ltd.; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Defined Contribution Pension Scheme

Death in Service Benefit

20 Days Annual Leave – increasing to 0

Discounted and unlimited travel

Job summary

Ryanair Ltd. in Swords, Co. Dublin, is seeking a Newskies Help Desk Agent to support finance, ground operations, airports and call centers.

The role is a permanent position with a 4 days on/4 days off shift pattern, 6am-5pm or 1pm-midnight. Responsibilities include notifying passengers of delays and maintaining reservations access. Ideal candidates have experience in a similar role or airline environment, strong problem-solving and communication skills, and a flexible, proactive approach to

Qualifications

• Previous experience in a similar help desk role would be advantageous.
• Experience in airline/airport environments is a plus.
• Ability to stay diplomatic and tactful under pressure.
• Strong problem-solving and interpersonal skills.
• Good knowledge of Microsoft Office suite.

Responsibilities

• Liaise with Ground Operations Training regarding airport issues.
• Notify passengers of delays, cancellations, or schedule changes by email, SMS, push and app.
• Update web notices on Ryanair.com.
• Create ad hoc disruption videos for the Day of Travel App.
• Create and maintain access to the reservations system.
• Coordinate with Systems Department on bugs and defects.

Job description

Ryanair, over our 40 year history has grown to become Europe’s largest airline group connecting more guests across more routes than any other European carrier. We are a fast-paced, ambitious and innovative company, offering exciting career opportunities across aviation, technology, operations and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300m guests within the next 8 years.

Description

Ryanair are now hiring for a Newskies Help Desk Agent to join Europe’s Largest Airline Group.

This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests within the next 10 years.

The role of a Newskies agent is to assist finance, ground operation, airports, call centers etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc. Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centers. This is a permanent position based in our head office in Swords, Co. Dublin.

The team work on a shift pattern of 4 days on/4 days off. The shift times are 6am to 5pm and 1pm to Midnight.

Duties include but are not limited to:

• Liaise with Ground Operations Training Department pertaining to Airport issues.
• Notify passengers of delays/cancellation/ schedule changes by email, SMS, PUSH and on the Ryanair Day of Travel App.
• Update of web notices on Ryanair.com
• Create Ad hoc disruption videos for the Day of Travel App
• Create and maintain all access to the reservations system
• Liaise with systems department regarding any bugs and defects

Requirements

• Previous experience in similar role would be a distinct advantage
• Previous Airline/Airport experience would be a distinct advantage
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
• Show a natural ability in problem solving.
• Proactive approach to dealing with errors/complaints
• Possess a high level of interpersonal and written skills
• A good knowledge of Microsoft office
• Personality traits – Enthusiasm, flexibility, patience and ability to work on your own initiative.
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company
• Applicant must be flexible with working hours
• Applicants must show a natural ability in problem solving.
• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year