Newskies Helpdesk Agent

Ryanair Group Holdings; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Defined Contribution Pension Scheme

Death in Service Benefit – Up to 2x of

Annual Leave 20 days (22 days after 12

Career progression

Job summary

Ryanair Group Holdings in Ireland is seeking a Newskies Help Desk Agent to support Ryanair’s European operations from our head office in Swords, Co. Dublin. The role includes 4 days on/4 days off with shifts from 6am–5pm or 1pm–Midnight, ensuring smooth operations across finance, ground, airports, and call centers.

This permanent position requires proactive problem solving, strong communication, and the ability to work under pressure within a fast‑paced airline environment.

Qualifications

• Experience in a similar role would be advantageous.
• Airline/airport experience would be advantageous.
• Flexible, diplomatic, and able to work under pressure.
• Strong problem-solving ability and communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Liaise with Ground Operations Training Department regarding Airport issues.
• Notify passengers of delays/cancellations/schedule changes via email, SMS, PUSH and the Ryanair Day of Travel App.
• Update of web notices on Ryanair.com.
• Create disruption videos for the Day of Travel App.
• Create and maintain all access to the reservations system.
• Liaise with systems department about bugs and defects.

Skills

Customer service

Communication

Problem solving

Interpersonal skills

Adaptability

Microsoft Office

Tools

Microsoft Office

Job description

Ryanair, over our 40 year history has grown to become Europe's largest airline group connecting more guests across more routes than any other European carrier. We are a fast-paced, ambitious and innovative company, offering exciting career opportunities across aviation, technology, operations and support functions. Now is a fantastic time to join as we look to grow to over 800 aircraft and 300m guests within the next 8 years.

Job Description

Ryanair are now hiring for a Newskies Help Desk Agent to join Europe's Largest Airline Group.

This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests within the next 10 years.

The role of a Newskies agent is to assist finance, ground operation, airports, call centers etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc. Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call Centers. This is a permanent position based in our head office in Swords, Co. Dublin.

The team work on a shift pattern of 4 days on/4 days off. The shift times are 6am to 5pm and 1pm to Midnight.

Duties include but are not limited to:

• Liaise with Ground Operations Training Department pertaining to Airport issues.
• Notify passengers of delays/cancellation/ schedule changes by email, SMS, PUSH and on the Ryanair Day of Travel App.
• Update of web notices on Ryanair.com
• Create Ad hoc disruption videos for the Day of Travel App
• Create and maintain all access to the reservations system
• Liaise with systems department regarding any bugs and defects

Qualifications

• Previous experience in similar role would be a distinct advantage
• Previous Airline/Airport experience would be a distinct advantage
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
• Show a natural ability in problem solving.
• Proactive approach to dealing with errors/complaints
• Possess a high level of interpersonal and written skills
• A good knowledge of Microsoft office
• Personality traits - Enthusiasm, flexibility, patience and ability to work on your own initiative.
• Energetic and enthusiastic individual looking to thrive and progress in an expanding company
• Applicant must be flexible with working hours
• Applicants must show a natural ability in problem solving.

Additional Information

• Discounted and unlimited travel to over 250 destinations
• Defined Contribution Pension Scheme
• Death in Service Benefit – Up to 2 times of annual basic salary
• 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
• Option for up to 5 additional unpaid leave days per year
• Cycle 2 Work Scheme
• Unrivalled career progression