Senior Learning Experience Manager (Facilitation)

Allianz Partners; Dublin; On-site; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Courses & development programs

Work Well health & wellbeing programs

Job summary

Allianz Partners Ireland Travel Operations Learning seeks a senior L&D leader to oversee global Training Facilitation Teams, reporting to the Head of Learning for Travel Operations. This role will manage regional Training Teams and tailor learning programs for Travel Claims and Contact Centre/Sales and Service across units.

You will collaborate with operational stakeholders, local recruitment, and wider learning teams to deliver high-quality learning experiences, aligning to business strategy

Qualifications

• 7+ years in L&D as a trainer
• Experience leading a team
• Strong knowledge of training environment and regulatory aspects
• Knowledge of creation tools – PowerPoint, Acrobat, Learning Design, Knowledge Management, Slido, Forms
• Strong communication skills, team spirit and agility
• Team Leadership: Build and lead a high-performing team of Trainers and foster innovation
• Ability to interact with senior management and articulate position
• Experience in working strategically and overcoming obstacles
• Strong customer satisfaction and process efficiency focus

Responsibilities

• Collect training needs from Operations, Recruitment, Compliance, Strategic Teams and Key Initiatives
• Design training plans/programmes to meet business and customer needs
• Oversee content creation or support materials produced by direct reports
• Ensure training contents align with learning objectives and LoB targets
• Identify key skills and competencies to drive operational excellence with other functions
• Coordinate training content creation with stakeholders
• Cooperate with BU Trainers to manage localization of contents
• Coach, motivate and develop a global team of Training Facilitators
• Maintain oversight of training provided by third parties
• Support local/regional LMS implementations and other platforms
• Follow the training slot plan with Workforce management and Operations
• Oversee regional training organization: sessions planning, logistics
• Monitor learning hours uploads and HR processes
• Monitor training impact results and evaluations
• Promote Knowledge management system usage for real-time access
• Communicate vision to platforms teams and managers about L&D culture
• Participate in wider travel learning community to share best practices

Skills

L&D experience

Team leadership

Regulatory knowledge

PowerPoint

Acrobat

Learning Design

Knowledge Management

Slido

Forms

Tools

PowerPoint

Acrobat

Learning Design

Knowledge Management

Slido

Forms

Job description

Job Summary

The role oversees our global Operations Learning Facilitation Teams and is reporting to the Head of Learning for Travel Operations. The role is responsible for managing regional Training Teams and supporting them in designing, implementing, executing learning and development programs tailored to the operational needs of our organization across Business Units for Travel Claims and Contact Centre/Sales and Service.

Job Summary

The role oversees our global Operations Learning Facilitation Teams and is reporting to the Head of Learning for Travel Operations. The role is responsible for managing regional Training Teams and supporting them in designing, implementing, executing learning and development programs tailored to the operational needs of our organization across Business Units for Travel Claims and Contact Centre/Sales and Service. This role collaborates closely with operational stakeholders, local recruitment, and wider learning teams to identify training needs, develop relevant content, and ensure consistent delivery of high-quality learning experiences to enhance the skills, knowledge, and performance of our operational teams. This role is essential in understanding and aligning to business strategy in order to integrate high-quality standards and processes within training pathways to drive efficiency, customer satisfaction and quality within the organization.

What You Do

• Collect training needs through different sources including Operations, Recruitment, Compliance, Stategic Teams and Key Initiatives
• Design training plans/programmes to meet business and customer needs
• Oversee content creation or support materials produced by direct reports.
• Ensure training contents are aligned with learning objectives and matching the LoB targets and ambition
• Training pathway: Identify key skills and competencies required to drive operational excellence with the other functions. Assess the required pathways to address the different population to be trained.
• Coordinate the training content creation with the right stakeholders
• Cooperate with BU Trainers and stakeholders to manage localization of contents.
• Coach, motivate and develop a global team of Training Facilitators
• Maintain oversight and direction of training provided third parties
• Support local/regional implementation of learning management systems (LMS) or other technology platforms to facilitate learning delivery and track learner progress.
• Follow the training slot planification with local Workforce management teams and Operations
• Oversee regional training organization: sessions planification and logistic (scheduling, resource allocation, classrooms reservation, administration, etc.)
• Monitor learning hours uploading for those that are not embedded in SF or Degreed (following HR Sharepoint process)
• Monitor the training impact results
• Monitor training evaluation from a quality perspective : build a close continuous improvement process to continuously adapt learning contents and targets as per concrete KPIs
• Monitor training evaluation from a trainee, stakeholder and business perspective
• Proactively promote and utilise the Knowledge management system in order to improve the real time access to relavant materials
• Communicate our vision and ambition to platforms teams and managers including the crucial role of team leaders in employees development to initiate/maintain a deep Ops L&D culture.
• Participate in the wider travel learning community as a L&D expert to share best practises, collaborate and ensure a harmonized approach across learning teams.

Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

What You Bring

• 7+ years’ experience in L&D as a trainer
• Experience of leading a team
• Strong knowledge of training environment and regulatory aspects
• Knowledge of creation tools – i.e. Powerpoint, Acrobate, Learning Design, Knowledge Management, Slido, Forms
• Strong communication skills, team spirit and agility
• Team Leadership : Build and lead a high-performing team of Trainers and foster a culture of innovation, collaboration and excellence
• Ability to interact easily with senior management and clearly articulate your position
• Experience in working strategically and overcoming obstacles
• Strong customer satisfaction and process efficiency focus

What We Offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. 105374 | Human Resources | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.