Senior IT Helpdesk Specialist (Mac/Jamf/Okta) – Hybrid

Speedrun Talent Network; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

ClickUp is seeking an experienced IT Helpdesk Specialist to provide hands-on, Level 3 support for employees across EMEA and APAC. The role is based in Dublin with a hybrid work model and requires two in-office days per week.

You will tackle complex issues, support device deployment, and help build a secure, AI-forward IT support approach. Responsibilities include owning complex issues, troubleshooting macOS and device-related problems, managing access with Okta and ABM, and collaborating with

Qualifications

• At least 5 years of experience in IT support, helpdesk, service desk, desktop support, or a similar role.
• Strong macOS troubleshooting skills and hands-on experience with Jamf, Okta, and Apple Business Manager.
• Experience investigating and resolving complex support issues with a methodical, service-minded approach.
• A solid understanding of IT fundamentals and basic AI principles, including how to use AI tools responsibly and assess their output.
• A security-first mindset, including care with employee data, device security, identity verification, and access.
• Clear communication and the ability to make technical issues understandable to people with different levels of technical experience.
• Ability to support employees across EMEA and APAC and work from our Dublin office at least two days a week.
• Willingness to travel between Dublin and London as needed, with potential travel to the US or other parts of Europe when business needs require it.

Responsibilities

• Own complex employee support issues from investigation through resolution, knowing when to bring in other IT or Security partners.
• Troubleshoot macOS, hardware, software, connectivity, identity, and access issues for employees in office and remotely.
• Support Apple device deployment and management using Jamf and Apple Business Manager.
• Manage employee access and account changes using Okta and other business applications, following established security practices.
• Help employees with onboarding, offboarding, device setup, and equipment needs.
• Keep tickets, troubleshooting notes, and support documentation clear and useful.
• Look for opportunities to improve support processes and use AI thoughtfully to solve problems and reduce repetitive work.
• Partner with IT, Security, People Operations, and Workplace teams to support employees and offices across the region.

Skills

macOS troubleshooting

Security-minded

Communication skills

Travel flexibility

Tools

Jamf

Okta

Apple Business Manager

Job description

ClickUp is seeking an experienced IT Helpdesk Specialist to provide hands-on, Level 3 support for employees across EMEA and APAC. The role is based in Dublin with a hybrid work model and requires two in-office days per week.

You will tackle complex issues, support device deployment, and help build a secure, AI-forward IT support approach. Responsibilities include owning complex issues, troubleshooting macOS and device-related problems, managing access with Okta and ABM, and collaborating with