IT Support Engineer – Hybrid (Windows, Mac, SaaS)

Technopride Ltd; Dublin; Hybrid; EUR 45,000 - 55,000; Full time

Job summary

A leading IT solutions provider is looking for an IT Support Specialist to deliver exceptional technical support in a hybrid work environment. The ideal candidate will have over 5 years of experience, strong troubleshooting skills for both MacOS and Windows, and a customer-first mindset. This role involves resolving issues with hardware, software, and network connectivity while documenting procedures to enhance support efficiency. Interested candidates should apply on a contract basis with potential for extension.

Qualifications

• 5+ years of experience in IT support or helpdesk roles.
• Hands-on experience supporting MacOS and Windows systems.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide technical support for end users, resolving hardware, software, and connectivity issues.
• Manage and support SaaS applications and user provisioning.
• Document issues, resolutions, and improve support efficiency.

Skills

Troubleshooting

Customer service orientation

MacOS support

Windows support

SaaS application support

Networking fundamentals

Communication skills

Job description

A leading IT solutions provider is looking for an IT Support Specialist to deliver exceptional technical support in a hybrid work environment. The ideal candidate will have over 5 years of experience, strong troubleshooting skills for both MacOS and Windows, and a customer-first mindset. This role involves resolving issues with hardware, software, and network connectivity while documenting procedures to enhance support efficiency. Interested candidates should apply on a contract basis with potential for extension.