Hybrid IT Helpdesk Specialist (Dublin) macOS & Jamf Expert

ClickUp; Dublin; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

ClickUp in Dublin is seeking an experienced IT Helpdesk Specialist (Level 3) to support employees across EMEA and APAC. The role is hybrid with two in-office days weekly, focusing on secure, AI-forward IT support.

You will tackle complex issues, deploy Apple devices using Jamf, manage access via Okta, and collaborate with IT, Security, People Ops, and Workplace teams. Strong macOS skills and enterprise tool experience are essential.

Qualifications

• 5+ years of experience in IT support, helpdesk, service desk, desktop support, or a similar role.
• Strong macOS troubleshooting skills with Jamf, Okta, and Apple Business Manager.
• Methodical, service-minded approach to issue resolution.
• Security-first mindset and care with employee data.
• Clear communication across diverse user groups.

Responsibilities

• Own complex employee support issues from investigation through resolution, knowing when to bring in other IT or Security partners.
• Troubleshoot macOS, hardware, software, connectivity, identity, and access issues for employees in office and remotely.
• Support Apple device deployment and management using Jamf and Apple Business Manager.
• Manage employee access and account changes using Okta and other business applications, following established security practices.
• Help employees with onboarding, offboarding, device setup, and equipment needs.
• Keep tickets, troubleshooting notes, and support documentation clear and useful.
• Look for opportunities to improve support processes and use AI thoughtfully to solve problems and reduce repetitive work.
• Partner with IT, Security, People Operations, and Workplace teams to support employees and offices across the region.

Skills

macOS troubleshooting

Jamf

Okta

Apple Business Manager

Security minded

Tools

Jamf

Okta

Apple Business Manager

Job description

ClickUp in Dublin is seeking an experienced IT Helpdesk Specialist (Level 3) to support employees across EMEA and APAC. The role is hybrid with two in-office days weekly, focusing on secure, AI-forward IT support.

You will tackle complex issues, deploy Apple devices using Jamf, manage access via Okta, and collaborate with IT, Security, People Ops, and Workplace teams. Strong macOS skills and enterprise tool experience are essential.