Senior Infrastructure Ops & Service Delivery Lead

Abrivia Recruitment Specialists; Dublin; Hybrid; EUR 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Abrivia Recruitment Specialists is collaborating with a regulated organisation seeking a Senior Infrastructure Operations and Service Delivery Analyst. The role combines hands-on IT infrastructure management with service delivery oversight in a transforming tech environment.

You will report to the Head of Infrastructure Services and own the day-to-day operating model, drive project delivery, and ensure regulatory compliance across IT operations.

Qualifications

• Bachelor’s degree in IT, Computer Science or related discipline.
• 8+ years in IT operations, infrastructure or technology strategy.
• Strong knowledge of IT infrastructure including servers, networks, cloud services and connectivity.
• Experience with Azure, M365, SharePoint and Purview.
• Proven vendor management with third-party providers.
• ITIL-based service management familiarity.
• Project delivery from inception to completion.
• Ability to communicate technical matters to non-technical stakeholders.
• Familiarity with GDPR, DORA and ISO 27001 standards.
• Experience in insurance/regulated industries.

Responsibilities

• Maintain availability, reliability, and security of IT infrastructure including cloud platforms and networks.
• Oversee IT managed services and SOC services via vendors.
• Manage escalations and ensure high levels of service for internal users.
• Apply ITIL Change, Incident, Problem, Patch, Risk and Capacity management.
• Monitor service levels for infrastructure, security, and end-user support.
• Oversee vendor relationships and contractual obligations.
• Lead third-party IT professionals and programme managers.
• Plan and oversee IT projects within scope, time, and budget.
• Ensure compliance with regulatory and information governance requirements.
• Identify opportunities to improve IT processes and efficiency.
• Manage cloud infrastructure and licensing costs.
• Produce reports using SQL, Tableau, Power BI and Excel.

Skills

Vendor management

Regulatory compliance

Problem solving

Stakeholder communication

Education

Bachelor’s degree in IT or related field

Tools

Azure

Microsoft 365

SharePoint

Purview

SQL

Tableau

Power BI

Excel

Job description

Abrivia Recruitment Specialists is collaborating with a regulated organisation seeking a Senior Infrastructure Operations and Service Delivery Analyst. The role combines hands-on IT infrastructure management with service delivery oversight in a transforming tech environment.

You will report to the Head of Infrastructure Services and own the day-to-day operating model, drive project delivery, and ensure regulatory compliance across IT operations.