Senior IT Infrastructure Operations

Abrivia Recruitment Specialists; Dublin; Hybrid; EUR 75,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Abrivia Recruitment Specialists is collaborating with a regulated organisation seeking a Senior Infrastructure Operations and Service Delivery Analyst. The role combines hands-on IT infrastructure management with service delivery oversight in a transforming tech environment.

You will report to the Head of Infrastructure Services and own the day-to-day operating model, drive project delivery, and ensure regulatory compliance across IT operations.

Qualifications

• Bachelor’s degree in IT, Computer Science or related discipline.
• 8+ years in IT operations, infrastructure or technology strategy.
• Strong knowledge of IT infrastructure including servers, networks, cloud services and connectivity.
• Experience with Azure, M365, SharePoint and Purview.
• Proven vendor management with third-party providers.
• ITIL-based service management familiarity.
• Project delivery from inception to completion.
• Ability to communicate technical matters to non-technical stakeholders.
• Familiarity with GDPR, DORA and ISO 27001 standards.
• Experience in insurance/regulated industries.

Responsibilities

• Maintain availability, reliability, and security of IT infrastructure including cloud platforms and networks.
• Oversee IT managed services and SOC services via vendors.
• Manage escalations and ensure high levels of service for internal users.
• Apply ITIL Change, Incident, Problem, Patch, Risk and Capacity management.
• Monitor service levels for infrastructure, security, and end-user support.
• Oversee vendor relationships and contractual obligations.
• Lead third-party IT professionals and programme managers.
• Plan and oversee IT projects within scope, time, and budget.
• Ensure compliance with regulatory and information governance requirements.
• Identify opportunities to improve IT processes and efficiency.
• Manage cloud infrastructure and licensing costs.
• Produce reports using SQL, Tableau, Power BI and Excel.

Skills

Vendor management

Regulatory compliance

Problem solving

Stakeholder communication

Education

Bachelor’s degree in IT or related field

Tools

Azure

Microsoft 365

SharePoint

Purview

SQL

Tableau

Power BI

Excel

Job description

Abrivia Recruitment is partnering with an organisation in the insurance and financial services sector to recruit a Senior Infrastructure Operations and Service Delivery Analyst. This is an exciting opportunity for an experienced IT infrastructure and service delivery professional to join a growing, regulated business undergoing significant technology transformation.

The successful candidate will report to the Head of Infrastructure Services and will take ownership of the day-to-day IT service operating model and core infrastructure environment. The role combines hands-on infrastructure and service management responsibilities with vendor oversight, project delivery and continuous improvement initiatives.

Key Responsibilities:

• Support the availability, reliability and security of the organisation’s IT infrastructure, including cloud platforms, networks, connectivity and hardware.
• Assist in the delivery and management of IT managed services and SOC services through third-party vendors.
• Manage escalations and ensure high levels of service and support for internal users.
• Apply ITIL principles across Change Management, Incident Management, Problem Management, Patch Management, Risk Management and Capacity Management.
• Monitor and report on agreed service levels relating to infrastructure availability, performance, cyber security and end-user support.
• Manage relationships with external IT vendors and service providers, ensuring contractual obligations and service levels are achieved.
• Oversee third-party IT professionals, including service desk engineers, system administrators, network engineers and programme managers.
• Plan, execute and oversee IT projects, ensuring delivery within agreed scope, timelines and budgets.
• Ensure IT operations comply with relevant regulatory, security and information governance requirements.
• Identify and implement opportunities to improve IT processes, operational efficiency, resilience and service quality.
• Proactively manage cloud infrastructure and software licensing to optimise ongoing technology costs.
• Produce meaningful reports and analysis using tools such as SQL, Tableau, Power BI and Microsoft Excel.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science or a related discipline.
• At least 8 years’ experience in IT operations, infrastructure or technology strategy.
• Strong knowledge of IT infrastructure, including servers, networks, cloud services and connectivity.
• Strong experience with Microsoft Azure, Microsoft 365, SharePoint and Purview.
• Proven experience managing third-party IT vendors, managed service providers and technology suppliers.
• Strong understanding of ITIL-based service management practices.
• Demonstrated experience managing IT projects from inception through to completion.
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex infrastructure, software and hardware issues.
• Strong communication skills with the ability to explain technical matters to non-technical stakeholders.
• Knowledge of IT compliance and security frameworks, including ISO 27001, NIST 2.0 and COBIT.
• Understanding of relevant regulations including GDPR and DORA.
• Strong customer service focus and commitment to user satisfaction.
• Experience working within insurance, financial services or another regulated industry.
• Relevant professional certifications such as ITIL, PMP, CISA, CISM or CISSP.
• Familiarity with information governance principles, including data classification and retention requirements.
• Exposure to AI technologies.
• Experience with reporting and data analysis tools such as SQL, Tableau, Power BI and advanced Microsoft Excel.
• Salary of €75,000–€85,000.
• 10% annual bonus.
• Hybrid working arrangement.
• Opportunity to play a key role in a significant technology transformation programme.
• Exposure to a broad range of infrastructure, cloud, security and service delivery initiatives.