Senior IT Infrastructure & Service Delivery Lead

Chill Insurance Ltd; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Chill Insurance Limited invites applications for a Senior Infrastructure Operations and Service Delivery Analyst to oversee the IT infrastructure, service delivery, and governance across the organisation.

You will work with 3rd party vendors to ensure high service levels, implement IT policies, and lead change initiatives in a fast-paced regulated environment. The role demands strong leadership, budget oversight, and collaboration with stakeholders across the business.

Qualifications

• 8+ years of IT operations and strategy experience in regulated environments.
• Proven ability to manage third-party vendors and IT service delivery.
• Strong knowledge of IT infrastructure, cloud, and security practices.
• Excellent communication and stakeholder management skills.
• Experience with ITIL processes and project management.

Responsibilities

• Maintain day-to-day service operating model for IT department.
• Manage IT infrastructure availability, reliability, and security.
• Lead supplier management and contract negotiations with vendors.
• Plan and oversee IT projects within scope, time, and budget.
• Ensure regulatory compliance and security controls.
• Identify and implement continuous improvements.

Skills

Technical expertise

Leadership

Problem solving

Communication

Project management

Customer service

Supplier management

Budgeting

Compliance

Industry experience

Reporting & data analysis

Education

Bachelor's degree in IT or CS

Tools

Azure

SharePoint

Office365

Purview

SQL

Tableau

PowerBI

Job description

Chill Insurance Limited invites applications for a Senior Infrastructure Operations and Service Delivery Analyst to oversee the IT infrastructure, service delivery, and governance across the organisation.

You will work with 3rd party vendors to ensure high service levels, implement IT policies, and lead change initiatives in a fast-paced regulated environment. The role demands strong leadership, budget oversight, and collaboration with stakeholders across the business.