Senior Infrastructure Service Delivery Analyst

IT Search; Dublin; Hybrid; EUR 80,000 - 85,000; Full time

Benefits offered by this job

Bonus 10%

Hybrid work arrangement

Job summary

IT Search is partnering with a well-established Insurance company in South Dublin to appoint a Senior Infrastructure Service Delivery Analyst. The role covers day-to-day service delivery, core infrastructure, third-party supplier management and technology change, suited to someone who has progressed into broader operational responsibilities.

You will support availability, reliability and security of core IT infrastructure across cloud, network and hardware, manage MSPs, oversee third-party

Qualifications

• 8+ years of IT infrastructure operations experience.
• Strong knowledge of IT infrastructure, including server, networking, and cloud (Azure, SharePoint, O365).
• IT service management and ITIL-based environments.
• Experience managing MSPs and third-party vendors.
• Experience in regulated industry (insurance/financial services) and standards such as ISO 27001, NIST, COBIT, GDPR or DORA.
• Relevant certs such as ITIL, PMP, CISA, CISM or CISSP are a bonus.

Responsibilities

• Supporting availability, reliability and security of core IT infrastructure services across cloud, network, connectivity and hardware environments.
• Manage IT and SOC services delivered through third-party providers, including escalations and ongoing service performance.
• Oversee third-party technical resources including service desk, systems and network engineers.
• Support infrastructure and technology transformation projects from planning through to delivery.
• Identify opportunities to improve IT processes, service quality and operational efficiency.

Skills

IT Infrastructure Operations

Service Delivery

Vendor Management

ITIL

Cloud (Azure)

Tools

Azure

SharePoint

O365

Job description

IT Search is working with a well-established Insurance companies based in South Dublin (1 day / week onsite and 4 days remote) to appoint a Senior Infrastructure Service Delivery Analyst.

This is a broad infrastructure and IT operations role covering day-to-day service delivery, core infrastructure, third-party supplier management and technology change. The role would suit someone with strong hands-on infrastructure experience who has progressed into a broader operational and service delivery position

Responsibilities

• Supporting the availability, reliability and security of core IT infrastructure services across cloud, network, connectivity and hardware environments.
• Manage IT and SOC services delivered through third-party providers, including escalations and ongoing service performance.
• Oversee third-party technical resources including service desk, systems and network engineers.
• Support infrastructure and technology transformation projects from planning through to delivery.
• Identify opportunities to improve IT processes, service quality and operational efficiency.

Experience

• 8+ years’ experience in IT Infrastructure operations.
• Strong knowledge of IT infrastructure, including server, networking, and cloud (Azure, SharePoint, O365)
• IT service management and ITIL-based operating environments.
• Exp managing MSPs and other third-party technology vendors
• Experience in regulated industry (insurance, financial services) and standards such as ISO 27001, NIST, COBIT, GDPR or DORA.
• Relevant certs such as ITIL, PMP, CISA, CISM or CISSP is a bonus

Remuneration

• Starting salary of 80-85K
• 10% bonus
• Hybrid working- currently 1 day onsite, 4 days remote