Senior Application Support Engineer - Finance Platforms

Prudential Ins Co of America; Letterkenny; Hybrid; EUR 90,000 - 110,000; Full time

Job summary

PGIM Credit in Letterkenny is seeking a Lead, Application Support Engineer to oversee production systems for front and back-office users. You will liaise with vendors and internal tech teams to ensure stable and scalable applications, with a focus on incident management, monitoring, and automation.

The role requires a strong background in financial services tech, SDLC, and hands-on automation across both on-prem and cloud environments, including SQL Server and Python scripting.

Qualifications

• Extensive experience in financial services technology and investment management platforms.
• Strong understanding of the SDLC and application support lifecycle.
• Proven ability to automate manual production processes.
• Excellent interpersonal and cross-organization collaboration skills.
• Ability to operate under high-pressure, multi-incident environments.
• Experience with Linux/Windows based apps and SQL Server.
• Familiarity with scheduling/workflow tools (Autosys preferred).
• Cloud experience (AWS/Azure) and monitoring/observability expertise.
• Proficient in Python scripting for automation.

Responsibilities

• Provide application support for front and back-office systems and data workflows.
• Own operation, monitoring, and reliability of production platforms; handle nightly data imports.
• Triage and escalate incidents, including after-hours rotation coverage.
• Lead incident and problem management, driving root-cause analysis and reporting.
• Ensure production stability within change management controls.
• Implement and maintain monitoring/alerts across on-prem and cloud apps.
• Tackle minor development tasks to fix bugs and implement enhancements.
• Proactively identify automation opportunities to reduce toil and improve efficiency.
• Collaborate with vendors and technology teams to address recurring issues.
• Work with testing and release teams to move code into production.

Skills

SDLC

Automation

Cloud/AWS-Azure

SQL Server

Autosys

Linux/Windows

Python

Monitoring/Observability

Vendor liaison

Incident management

Tools

Dynatrace

Grafana

CloudWatch

Job description

PGIM Credit in Letterkenny is seeking a Lead, Application Support Engineer to oversee production systems for front and back-office users. You will liaise with vendors and internal tech teams to ensure stable and scalable applications, with a focus on incident management, monitoring, and automation.

The role requires a strong background in financial services tech, SDLC, and hands-on automation across both on-prem and cloud environments, including SQL Server and Python scripting.