Senior HR Services Analyst — Global HR Support

086 NT Mgmt Services Ireland Ltd; Limerick; On-site; EUR 50,000 - 65,000; Full time

Job summary

Northern Trust is seeking an HR Services Senior Analyst in Ireland to support HR programs and processes for a region. You will handle employee inquiries, advise on HR policies, and ensure data integrity while following company and legal guidelines.

The role emphasizes customer-focused service, collaboration across teams, and adherence to SLAs. You will contribute to continuous improvements and act as a resource for junior staff while maintaining a professional service posture.

Qualifications

• A College or University degree and/or relevant work experience in human resources is preferred.
• Excellent customer service/client relationship skills.
• Demonstrated ability to work under pressure.
• Accuracy and high attention to detail.
• Excellent oral/written communication skills.
• The ability to work as part of a team in a fast paced, dynamic and demanding environment.

Responsibilities

• Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates.
• Inquiries may come in via multiple channels (e.g., e-mail, phone, case management system).
• Utilizes knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them.
• Encourages self-service tools such as the HR Portal and other systems when appropriate.
• Utilizes good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards.
• Will also be able to differentiate when critical matters need to be escalated to appropriate subject matter experts.

Skills

Educational background

Customer service

Pressure handling

Attention to detail

Oral and written communication

Team collaboration

Education

Bachelor's degree in HR or related field

Job description

Northern Trust is seeking an HR Services Senior Analyst in Ireland to support HR programs and processes for a region. You will handle employee inquiries, advise on HR policies, and ensure data integrity while following company and legal guidelines.

The role emphasizes customer-focused service, collaboration across teams, and adherence to SLAs. You will contribute to continuous improvements and act as a resource for junior staff while maintaining a professional service posture.