Associate Consultant, Human Resources Service Centre

Northern Trust Corp; Limerick; Hybrid; EUR 42,000 - 56,000; Full time

Job summary

Northern Trust is seeking an HR Services Associate Consultant to be the first point of contact for employee and manager queries across HR policies, programs and data. You will guide partners and managers, support HR programs and administer services across regions, rotating through workload as needed.

The role requires handling inquiries with accuracy, maintaining high service levels, and collaborating with senior analysts and managers to resolve issues while complying with policies and laws.

Qualifications

• A College or University degree and/or relevant work experience in human resources is preferred.
• Demonstrated ability to handle complex/non-routine inquiries.
• Excellent customer service and client relationship skills.
• Ability to work under pressure with accuracy and high attention to detail.
• Strong written and spoken communication skills.
• Proficiency in MS Office and ability to work across multiple systems.

Responsibilities

• Respond to employee and manager inquiries on HR policies and processes across channels (email, phone, case management).
• Encourage self-service tools such as the HR Portal.
• Escalate complex matters to subject matter experts as needed.
• Maintain data accuracy and respond to data update requests.
• Process HR service requests including organization changes, leave requests and onboarding.
• Document case details in the case management system and adhere to SLAs.

Skills

Customer service

Communication skills

Attention to detail

MS Office proficiency

Teamwork

Education

College degree

Tools

HR systems

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department

As a Human Resource Services Associate Consultant at Northern Trust you are the first point of contact for employee and manager queries, we provide guidance and coaching to partners and managers on our HR Policies and Programs and are stewards of HR Data and processes. You will assist in the administration of various Human Resource programs, services, and processes supporting a region. This role will interact with all levels of employees to answer HR questions and resolve issues while complying with company and legal policies. The role covers operations across 9 countries in the region covering a combination activities that include, but are not limited to: HR Call Centre & Case Management Activity Flexible Working Applications Benefit Administration Background Screening including Recurring & Regulatory Checks Time & Labour Compliance Leave Administration Official Title Promotions Regulatory Role administration RFP & Reporting Updating and maintaining partners data throughout their lifecycle where required Job responsibilities will vary and, the Associate Consultant must be able to demonstrate prioritization of multiple assignments and can easily be rotated or reassigned in order to balance the workload within the team.

Job responsibilities

• Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates. Inquiries may come in via multiple channels (e.g., e-mail, phone, case management system). Utilizes knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them.


• Encourages self-service tools such as the HR Portal and other systems when appropriate.


• Utilizes good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards.


• Will also be able to differentiate when critical matters need to be escalated to appropriate subject matter experts.


• Demonstrates a positive, professional, customer and delivery orientated image of the company.


• Acts as a role model to other team members, including clients / customers who seek assistance from the HR services team.


• Is proactive with providing continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution.


• Provides feedback and recommends process improvements to management.


• Processes HR Services requests such as organization changes, compensation changes, leave requests, other data updates, etc. including complex and non-routine requests.


• Performs HR operational processes such as report generation, background checks, new hire onboarding, etc.


• Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility.


• Adheres to all service level agreements (SLAs) established by the HR functional area(s)/team(s).


• Appropriately documents case details and relevant information in the case management system.


• Participates in User Acceptance testing of new systems or features of existing systems.


• Verifies that appropriate documentation is prepared and or completed for transactions, activities or ad hoc requests related to assigned responsibilities.


• Verifies changes are in compliance with corporate policies and with current legislative requirements.


• Performs research to achieve problem resolution on employee programs.


• More technically sound in area of expertise and has broader knowledge of other areas.


• Delivers a work product that requires less revision and has the ability to measure and analyse others work.


• Serves as a key subject matter expert and mentor both Senior Analyst and Analyst level employees.


• Handles analysis of activities and more complex work, including new processes with a view to assist in implementation of programs.

Skills/ Qualifications

A College or University degree and/or relevant work experience in human resources is preferred. Demonstrated ability to handle complex / non-routine inquiries. Excellent customer service/client relationship skills. Demonstrated ability to work under pressure. Accuracy and high attention to detail. Excellent oral/written communication skills. High level of proficiency in MS Office, and ability to work across multiple systems The ability to work as part of a team in a fast paced, dynamic and demanding environment.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment. Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater?

You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work-life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. EEO Know Your Rights (U.S.)