Senior Front Desk Lead – Hotel (Part-Time)

The Station House Hotel; Kilmessan; On-site; EUR 20,000 - 22,000; Part time

Job summary

The Station House Hotel in Kilmessan is seeking a part-time Senior Hotel Receptionist to manage the day-to-day running of front of house and deliver a welcoming, efficient service aligned with the hotel’s vision.

You will greet guests, handle requests and payments, maintain the PMS records, upsell services, and support training while upholding high standards of presentation and teamwork.

Qualifications

• Excellent communication skills, both face to face and on the telephone.
• Ability to work well under pressure
• Ability to work well both in a team and as a solo receptionist
• Excellent attention to detail
• Impeccable organisational skills
• Availability for Shift Work.

Responsibilities

• To meet and greet guests on arrival, attend to their needs and maintain excellent customer service
• Resolve any guest complaints or issues quickly and to the guests satisfaction to ensure high quality customer service
• Responsibility for accurate accounts and guest billing, adhering to the hotel policies of payments and cash handling.
• To contribute to keeping the Hotel, including back of house areas clean and tidy in line with the hotels policy
• To undertake general administration duties, including email correspondence and answering the switchboard to ensure smooth running of the hotel reception.
• To maintain the hotel PMS, ensuring reservations and cancellations are recorded accurately and efficiently
• To keep up to date with selling prices and special offers that are available
• To report any health & safety issues, maintenance, breakage or cleanliness problems to the manager on duty
• To be responsible for the general petty cash and float, ensuring accurate records are kept.
• To partake in any training required
• To up-sell hotel services and facilities at all opportunities
• To ensure all shift procedures are carried out within the correct time frames
• To thoroughly handover to the incoming shift

Skills

Communication skills

Under pressure

Team & solo work

Attention to detail

Organisational skills

Shift work availability

Job description

The Station House Hotel in Kilmessan is seeking a part-time Senior Hotel Receptionist to manage the day-to-day running of front of house and deliver a welcoming, efficient service aligned with the hotel’s vision.

You will greet guests, handle requests and payments, maintain the PMS records, upsell services, and support training while upholding high standards of presentation and teamwork.