Experienced Receptionist

Kilkenny River Court Hotel; Kilkenny; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Hotel group discounts

Meals during shifts

Free onsite tea/coffee

Opportunities for career progression

Employee referral bonus

Job summary

Kilkenny River Court Hotel is seeking an experienced Receptionist to join the front office team. You will greet guests, manage check-in/check-out, and handle inquiries with a professional and friendly approach.

Candidates should have at least one year of hotel front office experience and must reside in Ireland. The role offers employee discounts, meal benefits, and opportunities for progression within the hotel group.

Qualifications

• Minimum one year of hotel front office experience.
• Must reside in Ireland.

Responsibilities

• Greet guests on arrival and assist as needed.
• Handle check-in/check-out and cash management.
• Manage online and phone reservations.
• Upsell hotel services and facilities.
• Address guest requests and complaints promptly and professionally.

Skills

Front desk experience

Customer service

Job description

Experience:

The ideal candidate will be a team player with excellent communication skills, both verbal and written, along with one-years' previous hotel front office experience.

Must reside in Ireland.

Responsibilities:

• Review guest requests prior to arrival and ensure same are communicated to the relevant departments.
• Greet guests upon arrival and anticipate any assistance that may be required.
• Answer and direct calls through a switchboard to the agreed standard.
• Perform check-in, check-out, cash management tasks and account management.
• Manage online and phone reservations when required.
• Ensure allocations are complete as per guest requests and yield maximisation.
• Maximise room occupancy at best rates.
• Use up-selling techniques to promote hotel services and facilities.
• Action guest requests promptly and efficiently.
• Promptly action and report all complaints and issues as they arise in an efficient and effective manner, escalating the issue as appropriate.
• To ensure all security procedures are adhered to with regards to guest's belongings such as luggage, storage, or deliveries.
• To ensure all security procedures are adhered to with regards to cash management and safe management.
• Ensure that all monies are accounted for e.g. floats counted at beginning and end of shift, suitable change, all cash balanced and correct floats are returned.
• To ensure that accurate profile and billing procedures are adhered to at all times.
• Attend departmental training and meetings as required.
• Comply with service, uniform, and personal appearance standards.
• Have a flexible attitude to working days and shifts in accordance with the departmental rota.

In return we offer excellent employee benefits including:

• Hotel B&B discounts across the group.
• 20% discount on bar & restaurant food in a sister property.
• Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply)
• Promotion of bike to work scheme and other commuting to work incentives.
• Meals during shifts.
• Free onsite tea/coffee.
• Opportunities for career progression.
• Employee of the Month and Employee of the Year.
• Employee referral bonus (T&C's applies).
• If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies).

We have a fantastic opportunity for an experienced Receptionist to join the front office team at the Kilkenny River Court Hotel. Candidates must be available to work a combination of early, evening, midweek and weekend shifts.