Senior FlashArray Technical Services Engineer

Everpure, Inc.

Dublin

Hybrid

EUR 65,000 - 90,000

Full time

40 hours ago

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Job summary

Everpure, Inc. in Dublin, Ireland seeks a Sr. Technical Services Engineer for FlashArray to tackle complex customer issues in a fast-paced, growth-focused environment. The role emphasizes ownership of communications, problem resolution, and mentoring of junior engineers.

You will troubleshoot hardware and software in a multi-platform setting, collaborate across teams, and operate within a 24x7 support mindset. The position is based in our Dublin/Dun Laoghaire office with onsite expectations.

Qualifications

Minimum 3 years of experience in customer-facing, technical support work.
Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources.
Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment.
Experience in supporting both hardware and software products.
Knowledge of operating systems such as Linux and Windows, VMware.
Knowledge of Networking, Replication, Performance and Space issues.

Responsibilities

Proactively seek to understand customer expectations.
Answer and resolve support cases across all severity levels.
Own and track customer issues using our ticket tracking system.
Own all customer facing communications, ensuring the message is concise and professional.
Share and document knowledge via FAQ / KB articles, which can be internal or customer facing.
Develops junior support engineers through training, and coaching.
Manage multiple projects/support cases simultaneously.
Champion customer issues internally, and represent the company externally.
Work from the Dun Laoghaire office in compliance with Everpure's policies.